BrexReviews of brex.com

Good product for our technology business. Wish they gave more % cash back for Ad spend like Ramp though.

I recently lost my wallet in Mexico and went to the Brex app to lock my card until I could either (a) find my wallet, or (b) determine whether it was stolen. Unfortunately, my wallet was stolen and there were 3 large fraudulent charges on my Brex card until it was locked by the company on the 4th charge. In my opinion, the card should have been locked from the app and none of the charges should have been permitted. Otherwise, great app, great company!

I had a bad experience with a member of the Brex support team and their error caused me a serious problem. After writing a review here, they reached out and called me and personally apologized plus they offered to "make it right." While I had a bad experience that caused me to distrust Brex, their quick reaction to reviewing what happened and apologizing made a big difference to me. I am giving Brex another chance because other than this one event, I do like their platform.

Best mobile banking..

Impressive service

Update after reply: Thank you for your response. May I suggest that you somehow have a human point of contact to avoid panic. It is most disconcerting to find money missing/unaccounted for and then not be able to discuss the issue with a human. I have followed up with the merchant and hope to settle the issue soon.

1) Like Instant feedback with receipt in-app function. 2) Easily manage the card usage. It's like an internet experience other than a traditional bank feeling. 3) For the company backend admin, there are some interface difficulties with Plaid. 4) Support is very efficient. It seems Brex put real experts at the front line and they cover each other seamlessly. Quick weblinks solve the problems quickly.

I am based in the Philippines, working for a US-based company. I was issued this virtual cards to use for online purchases for the local team here. Some websites accept the cards, some don't. (example: Grab Vouchers). Overall service is good.