Charliei
I wish I could get my wasted time back
I've never experienced a waste of time like this in the past decade. Bad tech and user interface, inexperienced customer support, all bundled together in confusion.

Brex is the modern finance platform that empowers growing companies to spend smarter and move faster — in 120+ countries. By combining the world’s smartest corporate card and high-yield banking with intuitive software for expenses, bill pay, accounting, and travel, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-powered automation and world-class service eliminate manual expense and accounting tasks for customers, freeing up 11 million hours of employee effort for higher-impact work. Over 30,000 of the world’s best companies, from startups to enterprises, run their finances on Brex — including ServiceTitan, Anthropic, Robinhood, Five Guys, and Sonos. Learn more at brex.com.
Brex (brex.com) has 568 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Charliei
I've never experienced a waste of time like this in the past decade. Bad tech and user interface, inexperienced customer support, all bundled together in confusion.
Allison
They say my company that makes $80,000 a year is eligible for credit. When you apply they say my company doesn't make enough cause the company doesn't make one million dollars annually. False advertisement on their website.
Response from BrexOct 12, 2022
Hi Allison, thank you for leaving us a review. It's important to us that all of our customers' voices are represented here, and we're glad this has been brought to our attention. We'd like to take the necessary steps to remedy your frustrations. We just requested additional info from you so we can follow up! Thanks again.
Shirley C.
Thankfully, I'm not affected by the "chaos". However, I'll change my bank account and close this right away to avoid any risk. I'm not sure how long Brex will run.
Michael
It's ridiculous that a replacement card cannot be sent expedited mail. I've had to go almost 2 weeks now waiting for the new card.
Response from BrexApr 9, 2022
Hi Michael, we’re sorry to hear that you haven't received your card yet and would like to try and help. Please send us an email at [email protected] with these details and we’d be happy to help.
i like to layout ✗.
This bank takes forever to receive transfers. On paper it’s a great concept with a great rewards program but if you can’t access your money when you need it, all of that is useless. Every time I give them a chance I’m met with disappointment. Post reply: It’s certainly not for lack of trying, and customer service seems to do what they can. However when compared to other business banks, Brex seems to take noticeably longer for transfers to hit the balance. In a world of competitive neobanks and instant gratification, I just feel like the already innovative technology could be more responsive and quicker on this end, which is as I said, very important to benefit from everything Brex does have to offer.
Response from BrexJan 12, 2022
We’re sorry you’re experiencing this. We work hard at Brex to provide an outstanding customer experience. Although we continually try to meet customer expectations, we do not always succeed in doing so. Your feedback helps us in our continued pursuit of excellence.
Deatrice G.
I have a business account at Brex in Vancouver Canada BC and have been scammed out of $25,000.00 to access my account. These 3 people have been scamming me since March of 2021. I am constantly being charged for fees upon fees and more so because I am also a US based company. These scammers are Victoria Lindsay, Tom Anderson, and Sylvester Rowland. I have evidence of account information, email evidence, and payments submitted.
Response from BrexAug 16, 2021
Hi Deatrice, thank you for leaving us a review. We're glad this has been brought to our attention. We'd like to take the necessary steps to remedy your frustrations. We just requested additional info from you so we can follow up! Thanks again.