BreezelineReviews of breezeline.com

Excelente Customer Service !!

Tech was awesome!

Breezeline needs to drastically improve the way they route customer communications and the way they handle service repairs. My internet service goes down every time it rains and remains out for days / weeks (literally) afterwards. I have not had service now for 3 weeks. After the issue occurred yet again, Breezeline sent out a Technician, again, who after re-terminating every connection inside and outside of house determined that there was an issue with underground line going from the street to the house box. More than two weeks later (conservatively) a crew, without any appointment or communication with us, showed up (I was at work and they woke up and startled my sleeping wife), and routed a new cable from the pole to the house, but did not connect either end, so still no restoration of service. Crew only spoke Spanish so it was lucky that my wife is fluent, but this would have been an issue had l been trying to communicate with them. (BTW they originally were going to install fiber optic line but our house and service are on co-axial cable. Had my wife not been sharp and bi-lingual a useless fiber line would have been installed.) The crew told my wife that a Technician would be coming the next day to connect the cable to the pole and house. Four days later l called breezeline and after being forced to go through 5 minutes of worthless prompts about system troubleshooting l was provided with the opportunity to wait on hold for another 45 minutes where I was connected with billing despite having requested technical support. Billing the put me in the technical support cueue where I waited for another 10 minutes. Tech Support created an escalated ticket for a Technician to Schedule an appointment. After another 4 days of hearing nothing, I called back, had to go through the Troubleshooting prompts again, and was after 17 minutes connected with Tech support who worked with her manager to schedule a Technician for earliest availability which is 8 days in the future. Each telephone interaction with a human in either Billing or Tech Support has been exceptional. Really good. Where my experience has fallen far short of expectations is in service delivery and field support. I should not be without service for a month because it is a three part process to get service restored. I should net have to make multiple follow-up calls to have to advocate for my service's restoratation. I should be able to report it once and then have Breezeline provide the tracking and scheduling until restoration of service has been completed. This has not been the case. Had l not continued to follow up the process would have stopped and my service would not have been restored. Again their customer service people have been great. Their field service has been incredibly lacking.

I ordered my cable and Wi-fi on Friday night and they were here Saturday morning to successfully install them. The technician was clean, tidy and professionally knowledgeable on the companies products. He cleaned after himself and made us feel very comfortable.

I’ve been with Breezline for along time and they always treated and made things right! Highly recommend !!

Technician came on-time, was super polite and fixed the problem very quickly. Thank you.

See my previous answers

Phillip was great! Took rhe time ti set up.. it was pouring that day.. Showed me how to log in and explaines everything.