BreezelineReviews of breezeline.com

Tech got to work and didn't stop until it was hooked up and live.

Technician was great!

Switched to Breezline less than two months ago and I have experienced multiple outages. Their customer service is awful. If you call their support number and ask for a human it hangs says no, use our awful phone system instead. If you was again it goes silent then hangs up on you. I've seen never experienced a phone system that is so blatantly anti-consomer. They do not want you talking to human. Don't switch to Breezline, it's hot garage. You're better off getting internet over two tin cans tired to a string.

Breezeline used to be WOW. WOW was a much better service than Breezeline, in my opinion. The quality of Breezeline has taken nearly two years to match the picture quality and service of WOW. Breezeline now uses streaming instead of direct cable TV connection. We have had poor overall quality with streaming. I believe that streaming is much more economical for the company versus cable, since most quality issues can or maybe corrected online via customer service which eliminates the need for numerous service technicians, vehicles, insurance, gas etc. Unfortunately, by eliminating most of the support staff, the quality suffers when you have issues. Unfortunately in my location, I have a minimal amount of choices for TV programming and Breezeline seems like the best choice for us...at this time. I think this entire industry is turning into an expensive entertainment environment for viewers, especially for sport fans!

Excellent costumer service

Our experience with the repair person was great, but our over all experience with Breezeline hasn't been very good. We are without service often! It takes a long time to get a resolution! For example a couple weeks ago it was out for four days! We are not happy customers

Absolutely the worst customer service I have ever experienced...that is compared to Spectrum, Armstrong Cable, and Xfinity/Comcast. Wait times provided go up and down and then up again. I was on hold for 1 hour 15 minutes and then the call was disconnected on their end. Very little understanding of the English language. Once i finally was able to speak to a rep to activate a customer supplied modem, the rep input the MAC address and serial number incorrectly. How do I know that? I can see the serial number as part of the equipment listing on the account. Now, nearly 3 hours into waiting and no human joined the chat I still have no internet because of the equipment change they made on their end and completely unacceptable customer support. This company exemplifies the old saying of "you get what you pay for." The next call will be to Spectrum to set up new service. There cost is low, but paying a bit more will be worth having acceptable customer support.

Technician was knowledgeable, friendly and solved a complicated problem. Very pleasant experience for me!!