Brandy Melville USAReviews of brandymelvilleusa.com

Was going to order from you but looks like your a scam site not legit definitely avoiding!!!! Why would you even bother making a site that you know is scam that’s really sad you shouldn’t do that to people. If I want something I’m gonna get it on Amazon or something I trust!

Absolutely a low class organization- 0 customer service skills -

FedEx very clearly delivered my package to the wrong address (with photo evidence of this fact) and Brandy Melville told me that I had to deal with it myself. Will not be purchasing from them again. Extremely frustrating experience

Ordered online, never received my purchase. I reached out to customer service and was told there was nothing they can do and told me to reach out to FedEx.

DO NOT order online from Brandy Melville. They send you the wrong item, they charge high shipping costs and if you ship the item back to BM, you are expected to pay again to send item back. Most stores include a return label. Complete rip-off!!

I placed an order and it got cancelled for no reason the next day. I never received an explanation as to why it was cancelled, I did have the money in my bank account and it went through. Since it was cancelled I was expecting a refund but weeks pass and I did not get my refund so I emailed brandy melville with the customer service email they have on their own app and they ignored me. I sent a follow up email and they ignored me. So i resort to the better business bureau and I see reviews from people complaining about the same exact thing i am complaining about. I explain the situation and shortly after I thankfully get my refund… after weeks of being ignored. The cherry ontop of this is the person from brandy melville that responded to the better business bureau complaint, said that I was LYING and that i received the refund the day my order was cancelled and that I was weaponizing the better business bureau for no reason. He also thought it would be funny to make snarky comments talking about “first of all brandy melville isn’t a company it’s a line of products” like okay? I never expected to receive such a weird, rude, and unprofessional response filled with blatant lies and attacks about ME from this company. very very unprofessional, and the fact that they will just cancel your online order for NO REASON…. just pointless. i wouldn’t buy from there unless i went in person but the rudeness i received just put me off and i will never attempt to purchase from them again

The top I bought was made from the worst quality fabric ever, the neckline was so low cut and the colours were so off from what I ordered if there was option for 0 stars rest assured I would give it.

If I can give 0 stars I will. The store sold me a defective item which I only found out after removing the tag. I tried to exchange and I showed them the detached tag but they refused and instead showed a copy of their policy stating that items with detached tags cannot be returned. What kind of store does not stand by their products? I regret driving 4 hours to this store only to be treated with such arrogance and elitism. I agree with the other reviewer that this store will not last long and is just a temporary fad. Edit: A week after I wrote this review, I got an email from Brandy Melville asking if I still have the receipt. They gave me a refund in the form of a gift certificate that included shipping fees. Thank you Brandy Melville!