Brandy Melville USAReviews of brandymelvilleusa.com

Terrible store and policies. My daughter bought a shirt…because there are no change rooms didn’t notice there was a hole in the fabric. Tried to return but the sales associate said we needed to go through customer service online. Customer service eventually said we could return “as a one time gesture”. So we had to go back to the store. And only received store credit. I attempted to try on a hoodie in front of the only mirror they had in the store, and the sales lady told me off saying I wasn’t allowed to try over my clothes. So we left. The store is trying to steal from teens by having ridiculous return policies. It’s super gross and I’ll never let my kids shop here again.

TERRIBLE CUSTOMER SERVICE. RUDEST EMPLOYEES. NO FITTING ROOMS. ONE SIZE ONLY. WOULD HIGHLY RECOMMEND NOT GOING THERE.

only giving it 2 stars because all the items were there. The shipping was horrible and the date was constantly pushed back.

Bought a “leather” or “suede” hobo bag on their website. Of course it was too good to be true—it smelled like heavy chemicals, you can clearly see the bonded cotton fraying, and it is water, which is not characteristic of suede. I’m getting frustrated with companies selling counterfeits lately in order to sell at higher markups. Customer service skirted my questions and eventually ignored my email.

Terrible customer service. I purchased a pair of Priscilla pants and noticed after we got home that the leg is cut and there is a hole in them. I am assuming they were cut with a box cutter when unpacking at the store. There is a large cut across the leg. Customer service will not exchange for a new pair (not worn) because the tag was taken off.

Worst customer service I’ve ever experienced. Good luck returning anything from this place. Dont buy from here and you won’t have to stress about it

Worst costumer service ever!! 0/10 I would not recommend to anybody. Rude employees. Ridiculous policies. Please shop ANYWHERE ELSE.

If I could give Brandy Melville 0 stars I would but in order to write this review I had to pick 1 star. First off this brand does not stand by its shipping policy that’s posted on its website & quite frankly doesn’t care about your package once it shipped. My daughter has been waiting for her package for a month. We requested a refund via email. I also called because the package has not been delivered & shipping tracking info hasn’t been updated for more than 3 weeks. I was told by customer service rep over the phone that once package is shipped we just have to wait even if it’s indefinitely, with no delivery update, or estimated arrival time. They are unable to refund order once shipped even if package doesn’t come in the timeline they provided. The customer rep said the only thing she could do is create a lost package claim. Which we got an email stating that we have to wait another 2/6 weeks for them to figure out what happen to the package. So now I am out of my money & the items that my daughter ordered, since who knows when it will come in. Such a hassle! I am not ordering from this company online ever again. I will not support a brand that doesn’t do the right thing.