Brandy Melville USAReviews of brandymelvilleusa.com

I am a frequent costumer at brandy melville, and I love all the clothing I get. In June, I ordered a top and a bracelet, and I am very pleased with quality, and the pieces are really nice, the shipping was very fast taking under a week to arrive, I recommend x

My daughter fits their very narrow mold and wanted to go there, but my fat, disabled self was not acceptable to them. I dared to sit to wait for my daughter to come out of the dressing room. I carefully chose a place where there were 3 open slots or so where clothes might go, so I would not disturb anything. I was told very rudely, "You can't sit there!" Long story short it spiraled into a shouting match, which ended with "So you have nowhere for disabled people to sit?" "Nope." "So you don't want the business of disabled people?" "No." And I left at that. She followed us out the whole way, crossing her arms and glaring. Also, their elevator light was out... the only light in the elevator, so it was pitch black. The terrible state of the handwritten sign on the door about the light made it clear that this had been an issue for some time and was not a priority for them to fix.

i literally ordered it on a wednesday and payed 35 extra dollars for express shipping and i just got a notification that it’s coming next tuesday which is in 5 days so i called and this sassy worker with an attitude told me it’s only business days which it doesn’t say anywhere on the website or checkout page. even if it’s business days thursday and friday are 2 business days and it won’t be here in those 2 days. 0/10 service.

Their return process is terrible. They don’t provide a return label. Did not include an invoice which they ask for you to include when shipping back. Coat me $21 to return a $32 skirt and paid shipping fees when purchased as well.

Cashier was very nice. There were only view people. The atfosmere was nice.

Es algo estupido el que solo tengan una única talla para todos los cuerpos es fatal que tratando de apoyar a nuestros adolescentes esta compañía haga todo está dinero dañando el auto estima de tantas niñas terrible que sigamos apoyando esta gente no se mucho de ellos pero la verdad no me interesa

I returned an item for my teenager and checked the website beforehand to ensure everything was eligible for return. One of the items was a $10 pair of socks, but Brandy Melville is refusing to process the return. Their website does not mention that socks are non-returnable, yet customer service claims that “all accessories” are final sale. This policy is not stated anywhere on their website returns page, making it misleading.

My order was addressed incorrectly. The shipping method via Fed Ex did not allow for corrections. As a result of this, the item cannot be delivered and cannot be picked up by the recipient. The only recourse is that after all delivery attempts have failed, when and if the items are returned to Brandy Melville, then I am supposed to get a refund, for how much I am not sure. There is no other solution.