Brandy Melville USAReviews of brandymelvilleusa.com

I will never shop here ever again - they are the only store in the world that makes you pay for the shipping back. They sell items for teenagers who change their minds by the second. I even have a store here in my town and I cant return them there I can only get a store credit. This is terrible customer service and retention. They should get off their high horse - they wont stay busy forever.

In December, I ordered clothes for my daughters for x-mas. Was told they’d be delivered by Dec 23rd. When they weren’t delivered on time, the company indicated that FedEx had misplaced the package and asked for a couple weeks to work with FedEx to try to find it. It’s now been a month and a half. I have emailed customer service multiple times and called their 800 #, insisting that at this point I just want a refund. They have stopped responding to emails and when I speak to customer service reps, they say that they will take a message and have their manager call me back (which has yet to happen). There is no chance that I’m ever ordering from them again. They have made zero effort to make things right by me, and at this point I am left with the impression that they are happy to keep my money but could care less if I ever get the clothes I paid for.

Placed an order online and never received it. Was told I had to email and it would take at least 4 weeks to investigate with FedEx. FedEx states I have to get my refund from Brandy Melville. Never ordering from them again. Horrible customer service. Doesn’t care about their customers. Never ordering from them again.

Loved most items I purchased... my issue with this place is the fact you can't try certain things on and then also can't return specific things bc they're marked as in "intimates"... but really they're shorts. When i was checking out not one associate mentioned the items were final sale. It wasn't until i looked at the receipt that i saw it was. Anyways customer service is not willing to work with you at all. I would tread real cautiously with what you purchase. And if in doubt don't buy it. I won't go out of my way to shop here. Not having an option to try on then also not given the chance to exchange or even get store credit is unfair. There are plenty of bra/intimate companies that take back items.

i ordered 4 pair of sweat pants. 2 of the lighter color ones were marked with red marker. i could not get this company to help me. they said i could not return items. since i tried to get the red marks off in the wash. bad customer service.

Horrible, low class, low quality customer service. I never got my order so I send an email , PLENTY OF EMAILS and they kept saying I will receive an email within a day or two and I NEVER DO! It’s been weeks so I called, they said only resolve it through email and I told her I haven’t received a response in weeks and got HUNG UP ON! Now I’m out of $400. Low-class customer service.

Buyer Beware! They delivered my package to the wrong address and then told me that FedEx would have to fix it. I contacted FedEx via email and chat and they told me that because this company uses Economy Ground shipping, they cannot open a case and it would be the shipper (Brandy Melville) that would have to either refund me or replace the items. So now I'm just out $88.32. Horrible - then they hung up on me when I called them.

I bought an XS item, they sent me One Size huge item and when I informed their mistake they said the item was sent correctly. I had to pay shipping for a wrong item sent. And shipping again to return the wrong item, and they won't just do anything about it. They lie to you!! They do not solve the mistake they make and make you lose money!!!