BrandsMart USAReviews of brandsmartusa.com

Great experience each time I visit and make a purchase. Luis Tiago the store manager was very helpful and worked with us and cut us a good deal. I have got all my appliances from here and I am very satisfied

I had one of the worst experience, I bought a phone from them , it’s over heating I call them to let them know . They told is 0 day return. And it was 4 day after I purchased it.

As an update from my last post. I have now not had a washing machine for 8 weeks and they are now saying they won’t be able to fix it until earliest in another 7-10 days. So that’s 9 weeks without a washing machine. Thanks Brandsmart. I enjoy not being able to wash my families clothes for over two months despite the machine being less than a year old. PATHETIC. LAZY. INCOMPETENT. AVOID LIKE THE PLAGUE.

If I would of known how bad the service was here I would of never bought anything here. Amazing how backwards these people are. I bought a washer and dryer and when they delivered it the dryer did not work. They took it back and said the new dryer was two days away. Now it’s 9 days and nothing as well as I cannot get ahold of anyone at the store that can help. It’s take 40 mins to finally talk to someone but they are useless. Amazing how bad of an experience this is.

Worst company. Ordered tv on line. Received order confirmation. They charged my credit card. Received and confirmed delivery appt. Day of appt, despite waiting at home for 4 hours, no delivery. I called and was advised the tv was not available - out of stock. Maybe they will get some in stock next week. Requested to cancel and have my credit card credited. Was told it takes 3 to 5 days for credit to be issued. We will see! Suggest you go with reliable Bestbuys or Amazon. I wish I had. Update... Finally received a credit on my credit card five days later. But, it was $200 less than I paid. The free $200 Brandsmart gift card that was given with purchase apparently was not really free. They had charged my credit card $200 for the free gift card. So, Had to call back to request additional $200 credit which I did receive five days after that request. Ughh. Trying to save a few dollars at Brandsmart is not worth it. I reordered the original tv from Best Buy, it arrived exactly on time the day and time scheduled!

I purchased a refrigerator at BrandsMart USA. I bought the five-year extended warranty after being told by the salesperson how critical it was to purchase a five-year extended warranty due to the high cost and complexity of the Samsung refrigerator. I paid $3349 dollars. I reported to BrandsMart USA a catastrophic malfunction of my refrigerator. After multiple failed attempts to fix the fridge, I am still without a working refrigerator. It is almost six months since the report and I do not have a working refrigerator and there are multiple days waiting for the techs with significant loss of income. There are multiple complaints online about this company and the reviews in the BBB and other sites probably can not be worst. If you have issues with this company and the extended warranty please. I am trying to start an organized mechanism to stop the abuse, many options are considered.

I tried to cancel an order and they shipped it anyway although I contacted them immediately. Now they say I have to pay the shipping to return it. I spoke with a customer service representative and with a manager, Linda Messersmith. The customer service is simply a joke. They can't do anything. They have no ability to cancel an order. If anyone reads this, Order Confirmation #27239952. Amazon, I love you.

We purchased a Washer Machine from Brandsmart Feb 18 2019 Model is a MAYTAG Top Load HE From The Day we Picked-Up the washer machine, the control panel console never properly responded to the Touch Panel. There was a very Long Delay after placing finger-touch upon the console switches, But Console Eventually Responded and We figured we'd simply tolerate the latency. Moving Forward to September 2020 -- We began to notice water pooling beneath washer on occasion, The Leak seemed to be intermittent at first -- October 2020 the leak was now very prominent, Every Time we washed a load of laundry, we would notice near a gallon of water beneath the Maytag Washer.. We called the *Warrantech tele number located on the receipt. Beginning early October we have reached-out to Warrantech for Service on 7 Occasions over a Two week timeframe. We were informed that a Service Tech would visit.. ( Nobody Every Showed-Up ) After calling and calling back over the weeks our issue simply fell on deaf ears. We Got Absolutely Nowhere with this Warrantech . --Today is November 29 2020 and now the Maytag Washer Machine is Dead-Unresponsive ! We have Launched a Credit Card Payment Dispute with Brandsmart / October 2020 At this time, we have Video Footage of the Unresponsive Machine as well as the Copious Amounts of water leakage over the past few months. Last Month; I would have settled for a *Repair, Today I Want an Entire Replacement! My Extended Warranty Covers 5 Years!