BrandsMart USAReviews of brandsmartusa.com

I wanted to order from a Local or Florida company. I chatted online with BrandsMart USA about the need for Curbside delivery or Dockside Pickup. I was told my orders would be ready for Dockside Pickup. I handed my order documents to the people at the dock. A Red shirt left the area for about 5 minutes. He returned and told me I had to go inside to complete my order. This was an Website / Online Paid order. I verified that Dockside Pickup was available prior before my arrival. The store was not ready for the Online Pickup Dockside. This reminds me of the CHAOS of previous BrandMart USA Dockside pickups with In Store Orders. It is a total corporate issue based on policy. The CHAOS of BrandsMart Continues in 2020. Anyone who has Doctors order to not enter buildings need to be aware that Brandsmart USA does not understand the concept of curbside, dockside, or Social Distancing pickup. I Canceled my $ 250.00 + order and placed it elsewhere. My order must have been too small.

If I could give them less than a 1, I would. Do not order something and expect it to be delivered when told. I ordered a washer and dryer in May. Dryer came in June when it was supposed to, however the delivery guy had to inform me that the washer wasn't with him. I'd have to call to get more information. It is mid August and I still have no washer and no knowledge that I'll ever see it. When I try to reach out to brandsmart, they just give me another date of when I should expect it and then nothing.

The extended warranty do not work, I pay for that and I am waiting for 5 weeks for fix a refrigerator. I do not recommend Brand Mart USA neither Extended Warranty.

I was inquiring about a twin size bed. The process was long and I wasn't given proper attention. The salesman kept answering the phone while I was waiting. After all was said and done the wrong bed was delivered. A much cheaper mattress. I had to go back to the store and the manager said oh the other mattress is 80.00 more. They like to play games. I was nothing but polite and patient. I didn't appreciate there tactics.This isn't how to keep a regular customer or good recommendations. Unprofessional.They won't be seeing me again !

First delivery was rescheduled! All 4 items were ok board ! They changed it from Friday to Monday , Monday cMe and only 2 items were available! Install crew was prompt and courteous, however brand new refrigerator works in refrigerator side however freezer does not work! Customer service wait time is 30-50 minutes every time I call !totally dissatisfied !!! Last time I, or any family member will EVER! Buy here again!

Over a week ago, Brandsmart came to my home to install a washer/dryer purchased on their website. The people installing the washer/dryer flooded my condo as well as the unit under mines. Water ran from a pipe they broke for around 10 minutes. One of the men installing the washer/dryer tried to tug on the water hose repeatedly instead of unscrewing the hose completely. The pressure of pulling the hose caused a pipe to break in half. The water to my entire building had to be turned off until I called an emergency plumber to turn to fix the pipe. Brandsmart team did pay for the plumber. Since that day, they have not done anything about the water damage they caused to my home. One of my bedrooms carpet was completely soaked. The entire house smells sour and like mildew. The unit under me ceiling start to droop. I’ve called the contact for the delivery several times and he can’t/wont give me a update or ETA when they will start drying or fixing my home. I’ve called Brandsmarts Corporate number twice and both times I’ve been told that an email was being sent to someone and they would call me the next day. Now more than a week later, I’ve spent more than $1000 on a washer/dryer that is sitting in the middle of my living room – where the installer left it after cause server water damage to my home and nothing has been done to repair anything. ****I’d like to update that more than two months ago my home was flooded. No repairs have been completed. The washer/dryer I purchase from Brandsmart I still don’t even know if it is functional because of the damage it is still sitting in the middle of my living room. It look more than a month for me to be even connect with an insurance person for the company. This is the worst experience I’ve ever had with a large company.

I haven't bought anything at BrandsMart USA but I will! I was looking for a window air conditioning unit. They had the best price online for what I wanted. The only problem that I had was that they wanted to charge a lot for shipping. I wrote BrandsMart USA customer service and told them that I didn't buy my AC there because of the shipping charges. Then I bought one locally. I should have waited an hour because they IMMEDIATELY wrote me back saying that I should not be charge when ordering over $100. I know that this is true because I checked them out on the Better Business Bureau website. They are accredited by the BBB and they have an A+ rating. If you need appliances of any type, big or small, check them out. I'm going to start checking them first when I need any type of appliance.

Steve Stephens has been working with us on our kitchen appliances. We actually special ordered an oven and changed our mind prior to the arrival of our oven. Steve’s manager Ed approved our change and refunded us our money. We were able to move forward and order our oven, cooktop and dishwasher. Steve was beyond patient and knowledgeable about the appliances. We highly recommend him and brandsmart.