bernardhorowitz
Brands Mart has a finance company …
Brands Mart has a finance company Acceptance Now in their stores. They offer 90 days just like cash no interest charges. Well this is what happened with me. purchased a TV on 8/3/2017, I could not finance it thru Brands Mart Credit because I have a credit problem which I am working on to rid myself of all debts. They offered me Acceptance Now which is part of Rent-A-Center. They advertised 90 days like cash no interest charges. The people working there are not honest. My purchase was 549.00. I put down $209.00 and made two monthly payments of $118.87. When it came to my last payment I was told I have to come to the store to make the final payment. Right now I am disabled and could not get there or find someone to take me, I inquired about doing it by phone and they said that they contacted the district manager and he said OK. I called them on Oct. 30 to pay it off and they charges me 15% interest so I had to pay $294.38 which ended up I paid more than $702.00. They were supposed to deduct what I had already paid, I was misinformed by the employees that I could pay at that time because if I waited until Nov.1, I would be charged about $400.00. I believe it is false advertising. I filed a complaint with the BBB of WPB and they forwarded my case to the BBB of No. Dallas. On Nov. 17, I received an e-mail from the BBB that Acceptance Now will reimburse me 175.00 less $40.00 service charge. I agreed to Acceptance Now settlement. I called Nov. 24 to Acceptance Now in Plano, Tx and they said there is nothing in their system and they would contact the DM and he would call me within 48 hours. I never heard from him. I called the BBB in Dallas and they told me the case was closed Nov. 20, and they e-mailed me a copy of Acceptance Now letter refusing to reimburse me it was a different letter that said there will be no settlement and the case is closed because I signed a contract and their letter said no settlement. The BBB was very cooperative and told me to file a complaint with the Attorney General of Texas in Austin, Tx which I did, I have not had any response yet. I feel that this is FALSE ADVERTISING inside the Brands Mart store. The employees of Acceptance Now were not clear in their representations and Acceptance Now is denying that they were going to settle. I have a copy of an e-mail I sent to the BB of Dallas That I accept their offer of $175.00 less handling fees(now did I make up that settlement-NO) someone is hiding something. I will never again make a purchase at Brands Mart and advise everyone never to use Acceptance Now if I had taken the 1 year agreement the TV would have cost about $1200.00.The people you have working in this store do not know how to explain your finance program from Acceptance Now. I purchased a TV for $548.50 on 8/3, I put down $209.00 made 2 monthly payments of $118.00 and a final payment of $294 on Oct. 30, for a total of $702.00, your girls told me if I paid on the due date Nov. 1, I would have to pay $400 or they will take back the TV. I asked he if I could pay by phone she said yes so I paid. I was charged 15% interest, she never told me if I waited one more day I would not have the 15% charge which I feel is DECEIT and THEFT. I know what I signed but your people gave false information and your signage is very deceiving. 90 DAYS LIKE CASH NO INTEREST. I feel you or BrandsMart should reimburse me because of this deception and poor customer relations. The companies involved have no idea what customer service is.