BrandsMart USAReviews of brandsmartusa.com

Always busy but with a helpful staff! Just bought a Sanyo monitor and looks great! Will be back!

BrandsMart is the worst!! I ordered 2 blenders and received them quickly. One didn’t work. I spent over an hour on the phone, constantly being disconnected, when I finally chatted online with someone who wasn’t very helpful but at least gave me an email address to write to. That’s when the fun started! The incompetent customer service SUPERVISOR told me I had to have the original packaging, which I had already thrown away. My bad. So I suggested they send me another one that I would pay for, then I would use that packaging to send back the broken one and they would issue a refund. She wrote back to say they couldn’t do that!! What???? I was so angry I went ahead and threw the broken blender away. AFTER I did that, she responded to me with the very suggestion I had made to her!! She didn’t understand what I was saying in my email because (very) apparently, English is not her first language. I had many emails back and forth and each time I got more frustrated with the lack of customer care. Prior to starting this email saga, I did actually reach 2 humans on the phone who very quickly transferred be back into their phone system like I was a hot potato! Do not buy anything from this company! Run away as fast as you can!!!

The worse customer service I have ever received. I purchased kitchen appliances and received the refrigerator dented and damaged. When I called to have the item re delivered and tried to explain to the customer service representative that I did not have a working refrigerator now, he quickly responded "That's not my problem" and transferred my call on to a voice mail box. The prices my be great at Brandsmart but their customer service is so bad that I prefer to take my business else where just to avoid the stress of speaking to a "customer service" representative

Still pretty good prices and the staff is eager to help. I go there to find things you can't find at other electronic stores.

All-in-all, I must say I like this company. They must of had a lot of shoplifting in the past because it's like going though TSA to leave the building. Many of their brands are their own generic china imports, but their return policy is good and they will treat you fair. I will continue to go there and buy hard to find products

Horrible online experience. Twice now I have purchased a washer and dryer for only 1 unit to be attempted to be delivered. Maybe shopping in their stores is better but don't trust online info saying in stock because none of it is true

I'm a property manager and my investor has been purchasing hundreds of appliances from this location for several years. For the past year, I've been assigned the task of coordinating deliveries for the properties he owns because he was sick and tired of the incompetence and negligence he has experienced over the past couple years with the 3rd party delivery service they use to deliver appliances to their customers. Over the past year I've overseen the deliveries of kitchen and laundry appliances and each and every time at least one or two appliances were improperly installed which required us to hire our own appliance installers to properly install the appliances. Whatever money we might have saved purchasing from Brandsmart was never realized because of the amount of money we spent having to hire our own installers to properly install the appliances which we purchased. Because of the gross incompetence and negligence of the delivery company, we have lost thousands of dollars in lost revenue because of mistakes made during installation. During this morning's attempt of a washer and dryer, we were lied to about multiple attempts to deliver even though we spent the past hour or two waiting outside for the delivery people to come. The previous washer and dryer we purchased broke the laundry door because it was installed improperly and the machine shook so violently it caused the door to come off its hinges. I recently purchased a stove from brandsmart and the installer refused to use the new gas hookups we were paid to use and instead used a the old hookup which was damaged. The installer told us we needed to hire someone else to install the stove because the gas connection was not safe. On other deliveries the past year or two the hot and cold water was improperly installed and the installers have never taken the time to level the machines so they operate safely. Each install I've had to hire someone else to properly install the appliance. Each time we have tried to remedy the situation Brandsmart refuses to take responsibility and instead blames the third party delivery service they use. The biggest loss however is the time this company has taken away from me that I'll never get back. Even if Brandsmart offered me a free appliance I would not take it because of how much time and difficultly it would take to actually receive and install the appliance. I've had much better luck with the sketchy appliance people on Buford highway. Home Depot, Lowes, and Best Buy all do a better job of appliance delivery and I will be using a combination of these vendors now on even though they are more expensive.

Malísima experiencia, no lo recomiendo, compre unos muebles en la venta de acción de gracias y no duraron ni dos meses, estaban podridos, se les empezó a caer la piel por todas partes , fui y hablé con un representante y tuve que llamar en varias ocasiones porque ni caso me hacían, hasta después de tres semanas me dijeron que no podían hacer nada al respecto, perdida total del dinero, y gran desencanto a la vez, solo tratan de venderte lo que puedan y no les importa nada si el cliente pierde o no.Muy mal servicio .