BranchReviews of branchapp.com

Firstly, they have restrictions on what you can use your card for even though it's YOUR money which you should be able to spend as you please. That alone is a good enough reason not to use Branch. Recently I spent some money on a pair of shoes and now that that transaction is pending, my card is getting declined at the grocery store. After ordering the shoes it shows I still have $77 in my account. The $60 for the shoes has already been subtracted from the balance so the $77 should be available for me to use and it's not. This is extremely frustrating. My experience is that they do everything possible to keep you from actually using the money in your account. I'll be ditching my Branch account ASAP.

Branch has one of the worst customer service department I have ever dealt with. All I want to do is put my middle initial and Jr. on my account profile. After a chat that took over 30 minutes and a phone call, I have gotten absolutely nowhere! Maybe I will try to contact them by carrier pigeon next time or simply just close my account. Utterly ridiculous...

Terrible. I was accidentally paid $1,000 for a trip I never made for my company, and it took more than an hour for me to transfer the money to my account so I could pay my company back. I've only been using the app for three weeks and my impression of the app and the company is pretty dismal. I wish my company would switch to a different payment method and there's nothing anyone can say to convince me otherwise at this point.

I’ve never dealt with such a terrible company. These folks are crooks! I’ve had issues since March with my pay advance. They claim I owed them $76.32. I have screenshots and have provided proof on more than 1 occasion that it’s been paid. I have had 3 different reps confirm this, yet it’s never enough. They ask for the same stuff and never resolve their errors! This is a horrible company!

Can't get money in any way without paying to get my money. NO ATM access in my area. Will quit my job and NEVER work where the company uses BRANCH. No way to contact them. No card sent after over a week. No sense working for a company that I can't get paid due to this awful system.

I would not recommend these branch account! Customer service is rude! They don’t help you and even if you speak to a lived representatives! I will write a review everywhere I go and will pass it on to everyone!

I am extremely unhappy with Branch at this time. I had 2 unauthorized withdrawals made from my account. I filed disputes as suggested, which took 2 weeks to get a response, because there is no number to call and actually speak to a person. Everything is done via email I Was told my claims were denied because I had no documentation. No duh Sherlock. The funds were taken out of my account without my consent and it says in the transaction that the PIN was bypassed. I'm still waiting for a response to the appeal I filed against their decision. Worst customer service ever!!!

My payroll provider sent the funds to my Branch account. However, whenever I would call the customer service line concerning my funds, I was repeatedly told that Branch has no record of my direct deposit. Administration for Branch is telling my payroll provider that they are working on it, but telling me that I don’t have a direct deposit.