BranchReviews of branchapp.com

Absolute trash employees. Terrible customer service. You'll be on hold for 3 hours just to get the run around. No actual resolution to be found. They do this so you can't spend your money and after the card expires they get to keep your money.

I’ve been with Branch since 2021, but this recent experience has been beyond frustrating. I haven’t been able to log in for 3 days, and despite reaching out for help multiple times, I’ve gotten nowhere. It’s now the weekend, and I still can’t access my funds. Because of this, I lost a major contract. Branch is completely unreliable. I texted them all my info, emailed repeatedly, and even tried calling, but there’s no real customer service. I regret that my company switched to Branch—I was fine with PayPal and my bank, where at least I could speak to someone every day. This has been a nightmare.”

I got this on line bank throw a company and they suck. Some one withdraw 2 time out off my account and i made a report to them and made a dispute and they tell me . They can not do nothing that they didn't found a error. A error how stupid can they be. I made a report to the federal customer service. If anybody has this on line bank or want to get this bank think about. THEY SUCK BIG TIME

If I were able to give 0, I would. Since almost 90 days, I have been waiting for my refund, or provisional credit for a dispute. I spoke with the vendor where I claimed a dispute and am told that Branch received the payment on September 28th. Branch will not give me me new information only the same email over and over, when I actually receive one. It's under investigation they say. What is to investigate, if they received my money back?

Branch has the worst customer service working with my employer Dqs . I recently quit due to the delay in my pay and this branch card and my employer refusing to allow me access to my funds on payday I sat on phone 4 hours during each time I have contacted them to activate my new pay card they kept putting me on hold when they finally answered they told me to submit id and it was Friday escalated my case did not have any access to funds nor was my case even escalated and was refused access to my funds

This negative review is in regard Branch online banking company that is poorly managed. The same day pay option with your exclusive features you offer DOES NOT WORK! There's always a glitch or an error code with the app on my android phone. Your tech support at Tier I couldn't help me despite several calls to ask for assistance. My ticket was escalated to Tier II with the highest priority, and I was told also that I would have to wait 12 days for a response and when it would occur by email with instructions that went nowhere and too I waited 8 days for them to respond and their instructions didn't do nothing for me. I complained again only to receive another email with instructions that flat out failed to do anything good but stuck with the same rut I was in at the beginning. I'm sitting on employer cash for work paid and I can't make the transaction go through. Branch is horrible for with customer NO SERVICE. Tech Support wait time is highly unacceptable and their Tier II tact is poor way of communicating. I need to have someone navigate my way through the errors and glitches by phone not wrong instructions in an email. It was made to be too simplified but to no avail with Error codes and pass codes not accepted upon attempting to login and/or "my phone# is already in existence," Unacceptable and unprofessional and bad form! I will NOT and NEVER suggest Branch online banking to no one.

My company signed up with Branch and even that process was delayed. Your supposed to be able to receive your pay daily which so not true. Trying to find out what is going on is the worst as you can only reach someone through the chat and that after 45 minutes of waiting. Forget about reaching a live agent. I've been calling for the four days my company has had us signed up and wait time is greater than an hour. I am begging my company to get another system for us as the employees. And I am definitely going to make sure they read the reviews for this trash a.. company that has figured out a way to get over for companies on EST.

This is the worst payday advance app I have ever used. I have not been able to take an advance for five days and am now on vacation with NO MONEY because no one can tell me what went wrong with my account and every person I've talked to claims it has been escalated but NO MOVEMENT has taken place. I will NEVER use this app again. You're better off just waiting to get your full pay when it's due.