BranchReviews of branchapp.com

Customer service will have you on hold for an hour, they will not help you and you won’t get access to your earnings. Do not use this company

Your agent was fine but the way Branch handles specific situations is not and should be reprimanded immediately. After I had my money taken from my account I was told there was nothing you could do because that money was always there and was never taken out. The charge was for hotel incidentals. I confirmed with the hotel that they cleared the money to be returned into my account and even tho I saw, with my own two eyes, that it was immediately subtracted from my account, it never was redeposited like it should have been. I know for a fact that my money never went back into my account. This is frustrating because I had another incidental charge for another night on a different card with a different institution and I received the incidentals back onto that card and didn’t have any issues! Since it’s a pending charge that they claim had “cleared” it’s not on my account statement so there’s no trace of this occurring. Why did I have no issues with my Chime card and only had issues with Branch? It’s appalling that branch would steal money from their customers, cover it up, and then not offer anything in return for compensation for the absolute headache this has been.

Why is my employer using this company for our daily payouts? Service sucks, I can't even get Branch to send my card, it's been weeks now To give me feedback on my review on this site, suggest I email you, which I did yesterday, and ignoring the multiple emails I have sent, is INSANE!!!!!

I received a check from them and I can't cash it cause it says signature on file nobody will cash the check I have

This is horrible I was forced to get branch because of Tippy.I can't even withdraw my money from Tippy to Branch.Because Branch codes will not send me a code to get into my Branch account.I talked to customer service about it a couple of them.No one can help.Its annoying cause I can't get to my money in my family and I really need it.We are hungry can't eat cause I can't get to my money.so sad.

Awful! Was led to this app because I signed up to be a courier with a company. I have had nothing but issues with this app cant pass a certain point in it. Literately wasted my time. Customer service was ok but its been so discouraging that i canceled the whole process to be a courier for the other company because of this junk.They insist with this BS. From what I read from other reviews looks like there are a lot issues with Branch so I moved on from them and the courier company that uses it. Just awful!

How are they still in business. I came to Trust pilot to see if anyone was experiencing the same issues as me. I see there are so many and they have poor reviews. I have been cleared for work and unfortunately my employer uses Branchapp to process work payments. Over 1 month now I have not been able to work because every step of the way Branchapp fails at the one job they have. They cant verify my drivers license, honestly was going to list all the issue I have dealing with this company but there are too many. I finally got to onboard on there terrible app and for the last 12 days they are still reviewing my info. The app regularly freezes and they don't know how to fix it and give conflicting information. Customer service has gone ghost

Customer Service is Horrible, No one knows what they are doing and send you on an endless loop of emails that no one actually answers. I'm beyond frustrated, lost my Mom and the advance would have helped with arrangements.