BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Mike H.
Crap company.. too hard to do anything. Pain in the ass to get live support
Response from BranchMay 1, 2026
Hi Mike, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
Marilyn R.
BRANCH APP/debit card is horrible!!!! I use my card for my agency job to deposit my checks and I also down load funds that are mine from my other job as well and use my funds for my personal usage…. Branch locked my card after I loaded MY MONEY on it stating they wanted to know where my funds come from and what I was using it for once withdrawing it… they locked my card and want release my money!!!! And customer service give you the run around!!!!
Response from BranchApr 29, 2026
Hi Marilyn, we're sorry to hear about your experience and appreciate you sharing your feedback. Please reach out to us through our in-app support chat or Branch Help Center so we can look into this for you.
Joseph O.
Every question was answered in a professional manner
Response from BranchApr 28, 2026
Hi Joseph, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Barbara E.
Just Great.
Response from BranchApr 28, 2026
Hi Barbara, We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Jesús Antonio Sevillano R.
Good experience
Response from BranchApr 28, 2026
Hi Jesus, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Hayley S.
I have a debit card through a bank called "Branch" that my employer, Kwik Trip, uses. On April 7th at 8:52 pm, my card was charged $35.45 for an Uber Eats delivery in San Fransico, California. Note, I live in Superior, Wisconsin. I've never been to California and don't have Uber Eats, which I did tell my bank. Immediately after the first charge, another Uber Eats charge for $47.30 was approved, followed by another Uber Eats charge for $46.20. Within 1 minute of each other, and in the same location. I received text messages from Branch when this happened, alerting me of fraud, saying they denied the charges. The charges went through. I started a claim the morning of the 8th. All three charges went through. I was only given provisional credits for the $35.45 charge, while my other two charges were denied. They claim the first one wasn't me, yet the next two were??? How does that make sense! I provided them with proof of the fraud alert text where it claimed to have denied ALL THREE charges and that I responded it wasn't me playing the orders. I filed an appeal with immense evidence and was immediately denied, with ZERO investigation! Someone in the support email said to call, I tried everyday for weeks and the AI bot named Alex said I wasn't "allowed" to talk to with a real worker regarding my concerns. The email workers say to call, and the call bot says to email. I have been dealing with this, trying to contact this company for 2 weeks! I even provided evidence I was at Mcdonalds in my Superior, Wisconsin during the time these food orders in California were placed. I am only one of many Branch customers experiencing this! They are awful and could care less about their customers. They kept changing who was "on my case" in the dispute email thread, all giving different phone numbers that don't work, and gaslighting me. Complaint filed and police report done.
Response from BranchApr 29, 2026
Hi Hayley, we're truly sorry for the frustration and confusion you experienced throughout this process and the time it took. However, we're glad we were able to work through this with you and reach a resolution. We appreciate you taking the time to share your experience, and we’re always here if you need anything
Marian
Gracias por ayudarme a solventar mi problema
Response from BranchApr 24, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Brenda C.
Great customer service thank you for helping me
Response from BranchApr 24, 2026
Hi Brenda, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
