Myron G.
Great customer service!
Great customer service!
Response from BranchJun 1, 2026
Hi Myron, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.

Branch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Myron G.
Great customer service!
Response from BranchJun 1, 2026
Hi Myron, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Chyristal Z.
Havanah is awesome even though she didn't help me, she was very pleasant and spoke to me while I waited on my new card to print that Harley had helped me with. They are all lovely 😍
Response from BranchMay 27, 2026
Hi Chyristal, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Miosotis A.
Muy buena atención, muy profesional y amable. Recibi claras y acertadas respuestas a mis dudas. Mil gracias!
Response from BranchMay 26, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Diane
after several attempts to get my Branch card, it finally came in the mail and I am so grateful. I am so grateful for Branch because I have a lot of children and grandchildren and being able to draw from my check really helps.
Response from BranchMay 19, 2026
Hi Diane, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
G. C.
Branch has absolutely THE WORST. If you want to wait on hold for extended periods of time only to talk to people who can barely speak English, just to not have your issue resolved, then this is the app and Customer Service for you. It has been WEEKS just trying to get them to close my account. You've been warned! DON'T DO IT!!!!!
Response from BranchMay 22, 2026
Hello! We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. We do recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
ISABEL POLEO P.
Buen trato ,buena atención yo quedé encantada con la persona que me atendió ,pues no me dejó hasta que se resolvió mi problema ,para mi un EXCELENTE PROFESIONAL MARAVILLOSO Y LE DOY UN 💯💯💯💯💯💯💯💯
Response from BranchMay 19, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
GLEN S.
After a lengthy waiting period, the customer service representative was very friendly and calmed me down some how and put me at ease, stellar performance Cheeny great job.
Response from BranchMay 14, 2026
Hi Glen, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Shambria M.
The worst banking system ever. They are lying not letting me verify my ID. The worst
Response from BranchMay 12, 2026
Hi Shambria, we're truly sorry for the frustration and confusion you experienced throughout this process. We're glad we were able to work through this with you and help you with your account. We appreciate your patience.