BranchReviews of branchapp.com

FINALLY - after multiple VERY frustrating calls and emails, I have had my account CLOSED! I was finally able to get through to a supervisor and they canceled it for me. What a horrible company with the WORST customer service! Their parent company is Evolve Bank & Trust and when I called them, this is the number that they gave me (different from the one on their card) - 866.547.2413 __________________________________________________ I received the Branch App card for a 1099 job that I was considering doing; however, I decided not to do that job and never activated my Branch App card. I received an email stating that they would start charging fees for inactive accounts starting on May 15, 2026, so I immediately contacted them to cancel my account. I contacted them via chat on May 4, 2026, May 6, 2026 and again on May 8, 2026 to cancel my card and I've received nothing but a runaround. On Both May 4th and May 6th, I was told that it is "a complicated process" to cancel accounts and that it's been "escalated" to the department who handles cancellations. On May 4th, they stated that I'd receive an email from said department, which I did receive, but the account wasn't stated as closed in the email; they stated that they were "working on it". I responded to that email several times asking/demanding that the account be closed. During the chat on May 6th, the agent did state that the card can be closed on the same day that the request is made, but it's still a "very difficult process" to close accounts. On May 8th, I informed the agent that I would be filing a complaint with the Consumer Financial Protection Bureau as they refuse to close this account. I couldn't understand what the agent was attempting to say as the English wasn't used properly and didn't make sense. I did file the complaint with the Consumer Financial Protection Bureau and hope that they are able to resolve this. I do NOT want to be charged fees for a card that I never activated, thus, have never used! I imagine they're refusing to cancel accounts because they want to fraudulently charge consumers for inactivity. Branch Apps responses to complaints on here are canned, don't address the issue and only state to contact them again, but contacting them does absolutely NOTHING to solve the problem!

Great customer service

Help me right away smoothly

I called CUSTOMER SERVICE and spoke with an agent whose name is Manuela, I think. She was very attentive to my concerns with BRANCH PAY. She was very knowledgeable and confident in what she was telling me, and that put my mind at ease.

I’ve been contacting them through the app and keep getting wait time off 800-1200 minutes notification. I’ve called them and they won’t do anything over phone but tell me you will get a support email and never comes. I have tried numerous ways to close accounts and can’t. I don’t want or need account and they won’t let me cancel. They will also charge you a fee every month for non activity. They are a complete scam of a business. They all can barely speak English and it is a sad story when a person is having this much trouble canceling an account. Stay far away from this company as a bank is about safety and privacy and this fake bank will rip you off. All I want to do is close my account and can’t. And keep getting charged.

I love how it keeps track of my earnings and the easy access I have to my money

easy and very convenience. Thank you

When I tried to work on my iPhone Wallet app to get an Uber card to enter to a Wallet app several times. I gave up and made a call about the wallet app. I forgot the name of person who was very helpful and fast like under 5 minutes. Thank you so much!