BranchReviews of branchapp.com

She was AWESOME

Great customer service

while i have had little issue with the actual support team, who are usually just fine to work with, i cannot stand the process to do anything in this app. It drives me insane the amount of hoops i have to go through to simply log in to my account or transfer money that i have never experienced with any other app of this kind. i hope they can improve themselves, otherwise i strongly suggest using a different app and that employers do not choose their service.

Here's the revised version with that cut: --- **★☆☆☆☆ — Stay away. Branch held my confirmed refund hostage for over two weeks.** If you value your money, do not put it anywhere near Branch / the Uber Pro Card. Microsoft charged my Branch card, I requested a refund, and Microsoft issued it with email confirmation. That was over 14 days ago — the money is gone from Microsoft, but Branch is still sitting on it and refuses to release it to me. No timeline, no explanation, and no one to talk to. They are holding funds that aren't theirs and treating my own money like a hostage. And I'm far from alone. Branch sits at just 2.5 stars across 200+ reviews, with refunds, billing, and customer service topping the list of complaints. Customer after customer describes holds placed on their money and never returned, balances changing with no transaction at all, and a support system that's a black hole — 30 minutes to 2+ hours on hold and a fraud department that only communicates by email. And here's the kicker: Branch isn't even a bank. It's a middleman fintech holding your hard-earned money with zero accountability. Bottom line: they take a confirmed, approved refund and sit on it for weeks while you can't reach a single human being. That's not a banking partner — that's a company that profits off holding your cash. Avoid Branch and the Uber Pro Card at all costs. Worst financial experience I've had, period.

Very professional and helpful

Great customer service representative.

The agent was super friendly and helpful and we were able to resolve my concern very quickly.

The young man was helpful - BUT U SHOULD NOT HAVE CAUSED ME THIS ANGWISH IN THE FIRST PLACE