BrainlyReviews of brainly.com

Response from BrainlyOct 13, 2023

Hello, Angela! Thank you for your message. We're sorry for any confusion with your Brainly Tutor subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. To activate the 7-day trial, users must confirm they want to start it, understand it will become a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to [email protected]. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from BrainlyOct 6, 2023

Hello Amy, Thank you for your message. We're sorry for any confusion with your Brainly Plus subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. The subscription activation process has various steps during which a user needs to confirm they want to start their subscription, they understand it will renew periodically until canceled, and they are aware that we do not provide refunds. This information was included in the emails sent to [email protected]. We have sent you emails 7, 3, 2 and 1 day before the subscription was renewed. Maybe they went to your spam folder. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from BrainlySep 22, 2023

Hi Vanessa, Thanks for your message. If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan. While there may be interruptions and limits to the amount of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset. If you have other questions, feel free to ask.

Response from BrainlySep 21, 2023

Hello, Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlySep 20, 2023

Hello Nicole, Thank you for your reply. The details provided allowed locating your Brainly account with an active subscription nicolepowell1289, linked to [email protected]. Please use this email address and your password to access your Brainly account and your subscription benefits. Please note we always recommend having only one account to avoid confusion. In case of any more questions, we're here to help! Best, Brainly Team

Response from BrainlySep 14, 2023

Hello, Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyAug 29, 2023

Hi, Thank you for reaching out to us with this question. If you're unable to watch a video ad or if you're blocked from seeing an answer, then it means you've hit your limit for content that you can view with your Brainly Basic plan. The good news is that your limit and numbers refresh on a daily and weekly basis, so we encourage you to continue to check back often. Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site, as well as access to our Verified Answers, which Brainly's content experts have vetted. It's optional to purchase a subscription and access these features. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time. We created a subscription option in response to our community's requests. Their feedback on the importance of unlimited content and access to accurate and detailed answers on Brainly was essential. The cost reflects the value our subscribers receive from access to these answers. While we understand this may be frustrating, we hope this clarifies why we decided to create a subscription option on Brainly. In case of any further questions, please always feel free to reach out to us!

Response from BrainlyAug 29, 2023

Hello Hanna, Thank you for your message. We're sorry for any confusion with your Brainly Plus subscription free trial. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. To activate the 7-day trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to bunrieuc******@gmail.com. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team