En brainly cuando voy a ver un anuncio para que pueda ver la respuesta, no para de quitar el anuncio y tengo que mirarlo otra y otra
Actualizacion:
reinicie el ordenador y ya me funciona y no se me cortan los anuncios, brainly es bastante bueno para un estudiante de la eso
Response from BrainlyJan 24, 2024
Hola,
Desafortunadamente, no podemos entender exactamente qué sucedió sin capturas de pantalla. Si lo prefiere, envíenos un correo electrónico a [email protected] con el asunto “Review [TrustPilot]” para que podamos realizar un seguimiento y comprender exactamente qué sucedió.
Cheers,
Equipo Brainly
KL
Kallista L.
I wished I had read reviews before…
I wished I had read reviews before signing up for the trial. And after reading Brainly’s bs responses, it infuriates me. They really do take your money without your permission. What they don’t know, is they are about to have a lawsuit on their hands. You can’t just go around taking money from people without their consent when they explicitly canceled before the trial ended. This is a scam site.
Response from BrainlyJan 24, 2024
Hello Kallista,
Thank you for your message.
Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs.
While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to [email protected].
I have reviewed the correspondence and can confirm what our representative has already explained. Unfortunately, we will not be able to process a refund.
We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
CT
Croslee T.
DO NOT SIGN UP FOR THE TRIAL.
Would give 0 stars if i could. I signed up for the free 7 day trial then cancelled it two days later. little did I know I got charged 96$ without my permission. I contacted my bank, PayPal, and brainly relentlessly only for them to tell me theres nothing they can do about it, not only that but their support team is extremely rude and the phone number doesnt work. Do not enter your payment info. DO NOT SIGN UP FOR THE TRIAL.
Response from BrainlyJan 2, 2024
Hello,
Thank you for contacting Brainly.
We only offer support through email, as we don't have phone numbers.
Unfortunately, we won’t be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our Help Center --> https://bit.ly/refund-policy-brainly.
Our system indicates that the subscription on account silentsocials26 was canceled after the free trial turned into a paid subscription. It will remain active until the end of the plan, but it will not auto-renew.
Please note no previous cancelation attempts have been recorded on our end. If your free trial had been canceled, you would have received an email cancellation confirmation. And if there were any cancellation attempts that didn’t go through, our system would indicate it.
If you have any questions, please always feel free to get in touch.
Best,
Brainly Team
LT
Leon T.
i’ve just f**king spent 30 pound on…
i’ve just f**king spent 30 pound on s**t service without the option to refund and absolutely fuming, do not buy this app
Response from BrainlyDec 28, 2023
Hello Leon,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
MM
Meredith “Merrie” G.
IMPOSSIBLE TO CANCEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IMPOSSIBLE TO CANCEL
NO CHILD SHOULD HAVE ACCESS TO THIS SERVICE
MY SON ACTIVATED IT
HE CANCELLED IT THINKING IT INDEED CANCELLED - BUT APPARENTLY YOU NEED TO CANCEL YOUR SUBSCRIPTION FIRST OR ELSE YOU GET CHARGED FOREVER MORE BC THEN YOUR ACCOUNT IS CANCELLEND AND YOUR SUBSCRIPTION CONTINUES FOREVER MORE BC YOU CAN'T LOGIN AGAIN... AND YOU CAN'T CONTACT CUSTOMER SERVICE IN ANY FASHION! IT IS RIDICULOUS- THIS CYCLICAL MADNESS.. I'VE BEEN TRYING TO CONTACT THEM OVER AND OVER AND IT IS GOING ON AND ON.... SO FAR BEEN CHARGE 160 ... SO FURIOUS!!
DON'T DO IT!
Response from BrainlyDec 27, 2023
Hello Meredith,
Thank you for your message.
The details provided by email allowed for locating the Brainly account with an active subscription SamG448316 linked to ******@mcpsmd.net.
Unfortunately, we won’t be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our Help Center.
The subscription on the account has now been canceled. It will remain active until the end of the plan, but it will not auto-renew.
Please note we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to ******@mcpsmd.net.
The account SamG448316 will expire on 3 JAN, 2024. As previously informed, this subscription will not auto-renew, and you will not be charged again.
If you have any questions, please always feel free to get in touch.
Best,
Brainly Team
DA
Daniel A.
There is no zero star option so I am…
There is no zero star option so I am giving this company the lowest rating option possible. Brainly is a scam. I signed up for a free 7 day trial. I was under the impression that I cancelled. So they took the liberty to change me for the whole year. Where is the decency? If someone does not want your service. Why are you charging them for the whole year? Then they claim no refunds. Let the buyer beware. They don't care about service. They just want your $$$.
Not to mention the product is sub standard.
Response from BrainlyDec 27, 2023
Hello Daniel,
Thank you for your message.
Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs.
While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to [email protected].
We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
JS
J S.
Super frustrating!
My questions and answers keep getting deleted when nothing is wrong with them. Also, most of the time the website freezes and I can't use it anymore. Super frustrating!
Response from BrainlyDec 27, 2023
Hello,
Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review”, so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
JH
Justin H.
Got the 7 day trial and I canceled the…
Got the 7 day trial and I canceled the plan before the renewal date but it still charged me $39.99 USD I would like a refund and encourage others to never use this service. I emailed their customer support email on DEC 8th right when I got charged ,and it said it will be "within 72 hours" but I still have not received a reply or a refund I’ve tried contacting them multiple times through email and their website and received no response. The phone number on their website is not working and nobody is there to pick up the phone. I’ve never had a company not responding to customer’s emails, just this email Hello,
Thank you for contacting Brainly!
Our system indicates that your Brainly subscription on the account associated with the email ymeadows.zendesk@brainly has already been canceled. It will remain active until the end of your plan, but it will not auto-renew.
Please let us know if you have any questions!
THATS NOT EVEN MY EMAIL! please don’t use this service or site/app try Chegg is way better if you need educational help!
Response from BrainlyDec 27, 2023
Hello Justin,
Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review”, so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
