Gale C.
BAD EXPERIENCE
I signed up for the 7 day trial period but expected the app to be more straight forward and simple. App did not meet my expectations. I tried canceling the subscription during the trial period, while doing so I got a notification I will receive an email 1 day before the cancellation date. I did not receive this email and my account was charged. I contacted Brainly right away but they refused to reverse the transaction. I wish I had taken the time to read other users experience before. I will rate zero if it was possible. I will not recommend based on my experience.
Response from BrainlyDec 27, 2023
Hello, Gale! Thank you for your message. Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to [email protected] linked to your real email address. We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team