BoxNCaseReviews of boxncase.com

Pat was a great help in resolving my issue with my order and spent quite a bit of time with me, communicating with Pat was a great experience we had great customer support, so thank you Pat!!!!!!!!!!!

So far the product, Aubrey Organics which was listed in the catalog has not been filled by BoxnCase. Pat says, "will know soon". As Aubrey has been impossible to get, I was excited to find it possibly available. The excuse is that the manufacturer is unresponsive. Well, that should be obvious. Waiting for refund if unavailable.

I placed my order on the 20th they told me a few days later that it was going to be a little bit delayed, asked me if I wanted to refund or I prefer to wait, I decided to wait. They sent me emails all along to notify me and it’s already been shipped FedEx, I find this to be a really great company and I will order other things from them. Thank you.

I ordered a box of toothpaste on December 31, because BoxNCase was the only site that marked it in stock. Two weeks later, when I asked why the product had not shipped, I was told they were waiting for the supplier. Knowing the product is no longer being manufactured, I requested a refund. That was almost two weeks ago and I have received neither reply nor refund. It seems to me that this site is a scam, charging its customers for products long before they ship—and then never even shipping them. EDIT: Yes, the refund was issued after I posted this. Two months later, I was charged again—even though the supplier had not ever stocked the product. Once again i had to ask for a refund.

Don’t do it they are awful!!

Ordered a product on 11/30/23 and as of 1/5/24 still have no received the item. I've emailed several times with no response and when you call, the phone is not answered nor can you leave a message. I waited on a chat line yesterday for 30 minutes and was disconnected. Was able to send an email and got an automated response they'd be in touch shortly; 24 hrs later no response. Better Business Bureau and the NYS AG is next step I guess.

I highly recommend BoxNCase for their excellent range of products and their customer service, particularly from Jacob, who is always willing to help.

Order a case of cookies on November 28th. It is 4 weeks later and cookies have not been shipped. I have sent numerous emails with no response. I have been sending emails daily for a week and now hourly. No response! Order 7215 Joseph Zakorchemny Just heard from them and told me that my aforder was canceled since they did not have enough to fulfill the order. 4 weeks after I ordered the cookies. Wonderful customer service?????? I find ur response amusing. U reserve the right to take my money and not provide answers or customer service. It was immediately after I posted on Trustpilot did u advise me u did not have item in stock and was returning my money. I did send many unanswered emails. If u consider my actions r extortion shame on u. All I wanted was customer service!!!