BoxNCaseReviews of boxncase.com

This has been one of the most disappointing business experiences we've ever had. We paid $14,500 to BoxNCase, expecting professionalism and trust. Instead, we received only part of our order, and no refund for the rest. For weeks, we sent emails, followed up patiently, and believed their reassurances. But nothing. Just empty words and broken promises. We run a growing business and planned to order even more, but this is not how any business should treat their customers. They kept $8,428 of our money. We feel cheated and betrayed. This review is not just to warn others, but to ask, how many more businesses have they done this to?

I've been looking for a while to buy a specific feta cheese brand online, and I had no luck with anyone calling me back or replying to my emails, until BoxNcase called me back, a very nice and professional guy named Colton. He first made sure that the product was in fact available, he called me back a few minutes back and assisted me to purchase the item online, he was patient, diligent and super friendly. the BEST customer experience I have EVER had. Lots of respect to Colton and BoxNcase for running such an amazing business.

Would never recommend this company. They have zero customer service. The items came in late. They refused to cancel my order before it shipped (per their policy I should have been able to cancel). When the items did come in, the “KEEP FROZEN” items were completely melted and warm to the touch. They won’t answer emails. Or phone calls. Or chats. The WORST!

I ordered $100 of lemons from Boxncase. When they arrived several lemons were moldy. Took a picture and sent an email to see what could be done. They said nothing could be done because the email was not sent within 24 hours. The email was sent within 48 hours. If you promise fresh fruits will be delivered in good condition, it should be shipped in good condition to begin with.

Placed order for Harry & David Dark Chocolate Wafer Rolls10 oz Tin 6 ct case in Late December, 2024...I never received them and the (2/1/25). The email/refund link on their site didn't work when I requested my $65.84 refund.

They sell what they DO NOT HAVE, keep your $$$ for months until you get fed up with them not shipping the item/s, then they refund your $$$. They likely make their money off of our money, more than by selling stuff. What a gig! (I DID get my $$$ back, the reason I gave 1 star, and they did communicate/reply when I contacted them, the reason I gave a 2nd star.)

It brings tears to my eyes when I see these Fake and a cheap people leave bad reviews to get Free products from a legitimate business. I have been shopping here for many years and never had any problems. Why are these people complaining “Expensive” “High Shipping” etc when they already know prices before placing orders. “People don’t step in Starbucks if you can’t afford a cup of Coffee”

I ordered 2 pounds of young ginger, it arrived and looked ok from the outside. Later that day I cut the ginger open to make my sushi ginger. I was upset. The ginger clearly wasn't young ginger but middle aged ginger! The pink hue which is characteristic of young ginger was "there", meaning it had faded to the point of being adolescent ginger not quite mature but definitely not young. Do Not Order from this cite I couldn't leave a review on their cite and I couldn't file a return/refund. Seems sketchy to me.