ronald B.
Order fulfilled
I made a purchase of salad dressing on November 10, four weeks ago. At first customer service assured me it was on its way so I patiently waited. Finally I checked with FedEx and found out the order was cancelled. Now I cannot get a response from anyone. Apparently something happened and I will never get a refund or another order sent. This was posted. Right away I received a response to this complaint. I was promised a new order to be sent. It was fulfilled. Thank you very much. We are very happy.
Response from BoxNCaseDec 9, 2023
Dear Robert, We apologize you have not received your product delivered. It seems FedEx has lost your package: 786595987483 But irrespective it is our responsibility to ensure your product is delivered. We are reshipping your product with refrigerated, temperature controlled, glass bottle packaging via FedEx 2 day air. Please refer to the new tracking number: 787735583884 This package will be leaving our warehouse Monday, as FedEx Air does not run on weekends. We can assure you it will never happen again.