BoxNCaseReviews of boxncase.com

Would give zero stars if I could. Placed an order and weeks later, no order. E-mailed with no response. Called and tried to "talk" to the bot, who hung up. This company has terrible service and I am disputing the charge with my credit card company.

2 weeks after I placed my order, I have not receive a tracking number email. I called and got Casey the AI bot who informed me that my order was being processed and again No tracking number. I called my credit card company to cancel the order

Received my order in torn and damaged packaging. The product was exposed and unusable. I shared clear photos, but the company refused to accept a return or provide a refund. Very disappointing experience. I would not recommend this retailer.

I have sent several emails and tried calling this company several times. I placed an order on September 29, 2025. No response to my emails or no answer on phone calls it’s always busy. I just want an answer regardless if I get my order or not.

Don't trust this company. I think their business model is charging immediately and not shipping, hoping that the customer forgets. Most companies would never charge until an item is actually in stock to ship. Furthermore, they do nor respond to emails and have no phone contact, to make it even more difficult to get a refund. I waited for almost 3 weeks without responses and then had to initiate a credit card charge back.

I ordered Pastry Flour from Box n Case. Upon arrival, we noticed ALL bags were incorrect and two bags of sixteen were completely destroyed in transit. After contacting Box n Case, we were told no refunds would be given since you must report issues within 24 hours of delivery. As a company who regularly is ordering large bulk orders, this is almost impossible as we handle many boxes a day, and most of the time sort and reserve our inventory until needed. I would NOT BUY from this company if you are excepting to get what you ordered, and if you also want protection from damage. Just another profit over customer business. Remember, business policy is NOT law, it is a choice.

I read these reviews and I was hesitant to place an order, but I took a chance and I can verify that this is a legit business. Now I know that these reviews are by Free loaders.

I found Boxncase via a Google search for my favorite Calypso mint-flavored drink. I placed the order back in April and was informed that it was on backorder. I was ok with that but did check in a few weeks later for an update. The number on the website doesnt allow you to speak with customer service nor does the chat function. Emails are rarely responded to, but I finally got a response that the product would be in by the end of May. 6 days ago, I checked in for an update with no response but they took a second payment on the subscription in May. I have 2 orders, #BNC25-19554-113 and #BNC24-19063-33, and no idea if or when they will ship. All I'm asking for is an update and this seems to be the only space they are responding to. This is very frustrating. UPDATE: 8 days later and still no response from customer service.