Boundary SupplyReviews of boundarysupply.com

Ordered the Prima mid January, their order process noted it was in stock. Then their site said shipping January, support came back to me and said 'Sometime February' This is misleading and not acceptable. Boundary will charge your credit card immediately, well knowing they're not shipping the packs. I've cancelled my order and await confirmation and money back. It's a shame seeing how good their packs are then to see how bad their processes are. Update: support got back to me in good time. apparently cancelling is not an option (I was not made aware of this during ordering) the explanation was that they bulk order the packs at factory, how that make cancellation 1 days after ordering impossible is beyond me. They conceded that their information flow during ordering is not the best. I'm going to wait until February for the pack and will update this review accordingly. Update early feb: So, now boundary is offering 20-30% discounts, while I'm still waiting for an order I paid full price for. They're now stating early weeks of March as shipping date. the Prima system is still not listed as 'Pre-order' in their system, new buyers have no chance of knowing they'll be charged and not receive a product. Update early March: Boundary support reports that they will be shipping the packs in 7-10 days. we'll see. No pack was shipped, and their website now says June. Insisted to get my money back. Informed them that I would initiate a Fraud dispute with my bank (which would in tow, also mean VISA) they were quite slow to respond to this and followed up with questions just means to stall things. I've received my money back now, it just took 3 weeks, also with delays of-course. New buyers needs to be aware at minimum. This is starting to look like a downright scam.

What can i say... ordered since october 2019... promised december delivery.. Its january and they say the raw material has not even reached their warehouse for production... now those raw material is scheduled for february.... I will edit this review once i receive my bag. I came from a developing cpuntry... so this bag is a major investment for me... it meant a lot ..

Unfortunately, I only looked up boundary on trustpilot after already having troubles with them. Because I see now, that many other people had the exact same problems. I ordered a backpack and accessories. Only the backpack arrived. After contacting customer support I was told, that my accessories are currently out of stock and will be delivered as soon as they’re available. After waiting half a year, I contacted them again. This time I was told, that my ordered product was discontinued, but I will be sent another color. I agreed and waited for another three months before contacting them yet again. Finally, I received my order (nearly a year later), but it was faulty. I was told that I could send the whole product back on my own expense, and that shipment costs would be refunded afterwards. Being already skeptical, I suggested sending me just the necessary replacement parts which I could then change myself. They agreed, but sent me the wrong(!) replacement parts. After this, I was pretty much told, to settle with what I have. After stalling the whole process for so long (over a year), I couldn’t reach out for PayPal’s buyer protection any more… I think, that one star is a very fitting rating, because their backpacks are actually well made. No doubts on that. But after my own experience and reading the other reviews, I can tell you this: If you give money to boundary, you are gambling! Either you receive your product on the first try (they won’t tell you if it is out of stock), or your money is gone! You have been warned.

Don’t buy from Boundary!!! They don’t tell you what you are buying until you give them your money and then you find out that your item will be shipped in December a year from now! There is nothing on there site that says they don’t have stock. Then you can not get ahold of them because there is no number for them! So you send them emails and you can text a number but can not call it and they take there sweet time getting back to you. I made an order found out that I will not get it any time soon and asked for a refund 12 hours after I purchased and I still have not heard from them. I agree I think this company is a organized SCAM! Stay away!!!

Product are out of stock, but they let you order and wait without notifications. You need to push them, and then they say "hoo we are waiting for stock". Avoid this. Bad customer service, delay too long.

Terrible experience and constant lies. I ordered Errant backpack on Nov. 22 which supposed to be delivered in 3-5 days. After a month and several contacts with the Boundary Supply customer service I only receive misleading information about when the item will be shipped.

I love my boundary backpacks. I have 2 of them and use one every day for work and a daypack, the other I use when I travel. They are so durable and fit everything I need. Also, I love all the compartments they have which makes it easy to stay organized. Highly recommended to everyone!

I need to split my review into two parts: first part is about the product itself, second part about the customer service of boundary supply. Part 1 - The Errant Backpack: Arround one month ago I ordered an Errant Backpack with an Aux Compartment from Boundary Supply. The materials of the bag has a great feeling, looks awesome and the compartment section is well thought. I used it as an everyday bag to go for work as well as on business trips. It can easily hold all my stuff and still has some space for ad-hoc carry things. Additionally, I purchased the Aux compartment, for longer trips or just to use the aux compartment as a slim carry for wallet, headphones etc. It can be attached on the bag, which is awesome. One thing which I especially like to highlight is, that Boundary Supply really takes care about using environmental materials for the products, as well as alternative packing materials for the shipment. Very much appreciated! If I only would give feedback for the products, I would give a 5-Star rating. But.. Part 2 - Customer Service: The customer service of boundary supply is okaish, but there is definitely space for improvement. But let me start in the beginning: I ordered the bag and didn't got any shipment information. Therefore, after three days I contacted the support team. Here I didn't got a reply for one week, which is super strange... In the meantime, after 1 Week I got all my products. I didn't expected that, as I didn't got any shipment information. But all in all the delivery time is quite good, as the goods needed to be delivered from America to Germany. Therefore, as written in the title: great products, with some shortcomings in service quality. I will definitely observe what other product the company will invent.