Boundary SupplyReviews of boundarysupply.com

DO NOT PREORDER AN ITEM : They will use your money to finance the raw materials, and will postpone the delivery date, if you ever get an answer from them. They will tell you that it's is written in their T.O.S, but you will soon find out that it was not even written anywhere when you ordered that the item you were purchasing was a preorder item. They have no shame adding it after, when they have enough money to launch the product crafting. They don't know how to manage a logistic chain, and therefore will tell you that it's not their fault if the delivery schedule is not respected. I ordered a bag for Christmas as a present, the first ETA was 15/12, and now they are telling me it will be shipped around mid-march. Not even a precise date. And all they are offering is a ridiculous 10$ redeem code "for the trouble", not even refunding the shipping cost, nor offering a key clip or so. Their customer service team is really not qualified, as are their logisticians, if they have some. Despite all of this, their products are qualitatives, and with a nice design, BUT NEVER PREORDER, YOU WILL NEVER KNOW WHEN IT'LL BE SHIPPED TO YOU.

Think twice before you buy from them. I have ordered from them on Kickstarter 22/6-2019 to deliver in October. Here in February I have not received anything but empty promises and delaynotes from them. I can see that I am not the only one with that experience. Far from it. When I was noticed that they have started up a new campaign I was shocked to hear. It's like to laughing me right up in my face, and say we don't care about you as a costumer. My only hope is that they at least on day deliver a very good product. That's what I have heard. And my review is only about the company and their completely lack of anything called consumer service and ethics.

I read a lot of bad reviews over the internet so I figure I chime in here with my experience. Yes, they make good product but their customer service is still an absolute mess. I was one of the earliest backer on Indiegogo for the original Prima System. What they did: - Lies over lies about shipping updates. Promised to provide shipping updates multiple times on the backers' page but always failed to do so. - False promises on refunds of excessive shipping fees, gives you store credits instead. - Multiple users claim that company doesn't provide any REFUND even after TONNES of delays. Zero replies on refund requests. I can see Cavin the CEO reply on most comments on the backers' page but ignore EVERY SINGLE refund request comments. - Cavin Nicholson, even the CEO himself is no better. I have spoken directly to him via emails and was expressing dissatisfaction over their way of handling customer service and instead of any constructive response. He accused me badmouthing his company on the backers' page and sendt me nasty messages. I've been writing supportive comments in fact. - The Prima system was selling at the exact same price (with discount and mark it as "Pre-order", smart move) of what the backers paid and even come up with frequent discounts. More than 3 years later, I thought they would at least improve in some way. Sounds like they're still messing over their customer up until now. Good luck Cavin. I really hope Boundary Supply should just shut down. Have some conscience and stop scamming the consumers.

I purchased the chase pants, 31/30. Absolutely awesome pants. I’m 160 lbs 5’10. The pants did stretch out with wear, almost a whole waist size. But they’re very well thought out and designed. Don’t be afraid to size down, they’ll stretch to your body. Awesome pants.

Exceptional product, and exceptional customer service. I ordered an Errant backpack, it was delivered on time and exceeded my expectations. Then, when I had an issue of my own doing months later, they went above and beyond and QUICKLY helped me out without cost to me! Impressive for a product I only spent a little over a hundred bucks for. Highly recommend!

I placed a one star review on their website and waited a week. They have already taken down my review as to not tarnish their image. I reviewed every comment they had. My review is gone.

This place is a scam. It misrepresented itself to me, and when I spent my own money to return over $100 worth of LIGHT BULBS, I got no refund nor satisfaction. DO NOT PURCHASE FROM THIS COMPANY...NOT WORTH LOSING MONEY FOR...

I bought September 2019 a sling bag, at Feb 2020 I haven’t received yet and they are not replying to my question