Boundary SupplyReviews of boundarysupply.com

Wow, I can’t say enough about how great Boundary has been right now. Leaving for Thailand in less than a week and Linsey got me my errant pack in only a few days. I also received free shipping and a 10 percent discount and purchased the whole photographers kit. I love it so far and can’t wait to use it regularly. Linsey also gave me advice for the bag, links to helpful videos on the bag and it’s features and just tons of helpful advice. Customer service, crazy good! Bag: awesome! You guys rock! THANKS LINSEY!

I ordered my Prima System bag on Sunday March 8th. I have picked it up today at the FedEx delivery point here in Calgary, Alberta, (Canada) It’s also fair to mention that I went through the order via email with a very helpful representative from the company (Lauderic- amazing assistance, thanks man!) on Sunday evening. It was late Sunday night when I placed my order, and Boundary Systems had a FEDEX tracking number for me by Wednesday afternoon. I had one inquiry and then Lindsey stepped up to help me. ( Others mentioned her amazing help and I couldn’t agree more. She is great!) So delivery was amazing, especially considering I’m ordering from Canada. The bag itself is amazing. You can really see and feel the quality of the materials and how thoughtfully this bag was planned out. When I was ordering, I was actually leaning towards the X-PAC version (different material), or the brown version of the standard Prima bag. When Lauderic was helping me, he was very clear as to what they had available in stock, (The Stone grey version of the Prima which is what I ended up getting) In the end, I’m very happy with the colour as well. I liked the black colour and the brown version but I was pleasantly surprised with how much I like the grey version. Anyways, I’m a super happy customer and couldn’t be more impressed by the service and quality of product. I think, when you’re in the process of ordering, if you can get some confirmation from one of their team as to the availability on hand of what you are looking for, that can really help. Well done, and thank you!

I have every pack and love them all. Customer Service is on it! Linsey is truly the best! To have a representative go over and beyond for you is a blessing. Thank you so much Linsey, and everyone else who got everything done so quickly.

Hey! I know people had been giving bad reviews for this company. I know I’m new to buying backpacks but I recently bought the Prima system and it’s all decked out! People are saying they had bad reputation for shipping and getting the customer their supplies? Well guess what! Not this guy! I was helped out by a customer rep named Linsey! She was awesome talking to me! She did take my needs in regards to receiving my product! Like I said this company is going somewhere! My friends had their bags from this company too, and they had great service from them! Overall this company is great and fulfill every customers needs they are able to!

Like many other customers here, I object to the misleading approach adopted by Boundary Supply which is basically "give us your money so that we can buy the stuff we need to make your product, and we'll send it to you at some undetermined point in the future". I paid for the aegis duffel bag in September and now expect to receive it at the end of March or in April. Virtually no communication from the company, I had to ask them on Facebook for an update.

Update: 3 stars (March 2020) They did a full refund and redeemed themselves. I’m happy they eventually did the right thing. Thank you. Changed rating from 1* to 3* for the fact that they did the right thing eventually, but I can’t bring myself to give them anything more after all the stuff they put me through. — Original rating: 1 Star Original title: DO NOT BUY - ITS A SCAM. I placed my order in Oct 2019. Shipping time was 1-2 months. Then in December 2019, 1-2 months again. Now in March 2020, 1-2 months. 6 months have passed. It's all lies. Don't buy from them.

I ordered an x-pac prima system in November, 2019 as a Christmas present for my brother, as the website stated that I would have the bag by mid December. Come New Years, no shipment updates or anything. I was a little mad, but I looked at their website and the bag says it will be delivered mid January. Slight delay, not the end of the world. End of January, I still have no bag, no updates, no apologies. Nothing. I email the Boundary customer service asking where my bag is and they said that the bags will immediately be out for delivery (lies) and finally apologized for the delay saying my order would be prioritized (also a lie) since it was meant to be a Christmas gift. Early February, still no bag, updates, or anything. I email customer service again and surprise, they once again said that the orders will be out right away (surprise, another lie). This time they said that if I didn't receive a shipping email within 14 days, they would refund my order. Late February (over 14 days), still no bag. I emailed the customer service once again and they said that the bags will now be delivered in July. Worst company in the world, not giving you any updates on your bag or anything. They just take your money and you are the one that has to actively check and email customer service asking where your order is. If you order from Boundary, beware, you'll be waiting months before you ever (or if you ever) receive your bag. Also, I ordered from Canada, and lost about $24 due to the exchange rate being worse now compared to when I bought the bag. I will never deal with this company again, and I highly recommend you do not either if you are reading this review.

My husband really wanted a Arclite slingpack for his birthday in October. I ordered it end of September or 1st of October. There was NOTHING on the page saying backorder or preorder. Now when I check the page they added that in there later after they had charged me. In October I received an email saying it was expected in December. I contacted the company because that was extremely deceiving to not post preorder anywhere on the page. They didn’t care. So instead I decided it would be a Christmas present for my husband. Then I emailed them in December and they said it would be in January. Then I emailed them in January and they said it would be February. Then I texted them today and they said it would be March for tracking info (not even for the item yet). I asked for money back and they refunded me only $9.99 for shipping. They told me they would give me a full refund if I don’t receive tracking information in the next 2-3 weeks. I don’t really believe that at all. This whole situation is ridiculous and customer service is acting like I’m being ridiculous.