Boundary SupplyReviews of boundarysupply.com

Ordered my product on May 4th . As of June 8th no package . Would definitely not order from them again!

Very, very bad. It’s one thing that they are late with their Kickstarterproject but the lies they are telling are something else: -I heard about 5 different shipping dates. -They promised to ship from Europe, which they still do not do. -They changed their name so the negative reviews of other Kickstarter campaigns can’t be found that easily. I believe the positive reviews are from employees of this company

Worst experience ever, waiting for item for almost a year, always getting the same bs answers and they don't want to give refund.

Almost 1 year from supporting their KS campaign. Part of my order was due any mysterious reason stopped and sent back to sender. It has been 2 months again with the sender. No intention to send it again. No intention to solve the problem

Has been almost a year and I haven't received my pants yet, they don't care about their customers, terrible customer service, terrible communication, I won't never buy somthing from them, first and last time.

Made a purchase almost a year ago and the item was promised to be delivered in September last year. Almost 10 months since and still nothing.. They constantly were making excuses that materials are not in stock or there's some issue with the supplier etc. they refused to refund, I will never buy a Boundry supply’s product again. is a company of liars who cannot organize a product launch.

I've always enjoyed products with Kickstarter or crowd-funded roots, as they are usually well designed and very consumer oriented. A common reason why many people are deterred from purchasing from such companies is the potential shipping and production delays that occur, and Boundary is no exception. I've seen many reviews here and was initially scared to buy something that wasn't brand name from a major retailer, but I eventually caved because I loved the design of the Prima System backpack so much. Unfortunately, the backpack that I ordered on sale appeared to be a return model and was missing it's sternum straps. Everyone makes mistakes, including the very human employees at Boundary Supply. For that reason, I prefer not to judge the company by its errors, but rather how they handle customers. I consider myself very lucky to have had the pleasure of talking with Linsey, a customer service rep who handled my situation very thoroughly and diligently. Despite the mistake, I found that the bag was of high quality and great design, and I didn't want to outright return it for a refund. Even in the midst of COVID-19 and the complications of allocating a replacement colorway that was out of stock, Linsey was proactive through the weeks of organizing my return. Prompt and respectful responses were standard, and so were her signature smiley faces. I'm not saying that bad customer service elsewhere is the norm, but I am saying that this experience stood out. I don't think Boundary knows this, but this solidifies my choice to now purchase their Aegis duffel bag. Yes, money can buy you a good product, but it doesn't guarantee you service. I don't wish that anyone would have to have the need to contact customer service, but if they do, I hope Linsey is at the other end of the line.

My experience with this company was amazing! Sent a question via their text support on the lower left of their website and received an answer from Linsey within minutes. She was very professional and helpful in answering my questions. This company also offers a great military discount! Thank y’all for the support! I’ll be ordering more from here!