Roberto M.
Disappointed Long Time Supporter
Disappointed Long Time Supporter I had purchased just about every product this company has to offer. Usually, they got delivered in a timely manner and when things didn't go quite right, I always had Mikey to contact. However, my last order involved a lot of items that had come out. I ordered my stuff back in October 2019. I didn't get them until Feb - March. There were never any updates sent out. I also had to pay a tariff when I got the items delivered which costs me $150. However, what I was most upset about was the lack of automatic updates or the lack of attention to a customer who has contributed by purchasing about $2k worth of products and more through word of mouth promotion for this company.
Response from Boundary SupplySep 24, 2020
Hi Roberto, Very sorry to hear about this experience. I greatly appreciate your continued support and repeat business. We have since completely overhauled the CS team and our order fulfillment services. Everyone is 100% in house to provide a much better experience for our customers. Please reach out so we can look into reimbursements to make things right, you can reach me at [email protected]. Thanks again!

