These hat's are ok at best but not worth anywhere near $50.00. Slow shipping, non existent service and so-so quality equals disaster. You can definitely find much better service and quality for the same price.
AK
Amanda K.
Horrible Customer Service
Don't expect to get your items on time, or expect a prompt response.
My order was placed on the 20th.
I reached out on the 25th, inquiring about the status because, according to their "FAQs" section on their site, items in stock ship within 24-48 hours.
It had already been that long, and I paid for expedited shipping. As the items were supposed to be a gift.
I apologized for being a pest and explained that it was a birthday present for my husband and to please let me know if it was not going to arrive by the 27th so that I may make different arrangements.
I'm not unreasonable, truly, I'm not.
I'd completely understand if it was a major Holiday rush or something, but it's not. No inclement weather, no reason for this type of delay.
On the 27th - Two days after my inquiry, I got a response from them. (Copy & Pasted Below)
"On Fri, May 27, 2022, at 03:45 PM, Boston Scally wrote:
Thanks for reaching out! Your order is currently processing and will be shipping very soon! I've included the information below so you can track it right to your door.
The mail carrier does estimate express shipping as 3-5 business days after our processing time. We find most orders arrive before the estimated delivery date they provide. Any delivery date you are provided by the mail carrier is an estimate and not a guaranteed time of arrival. We are sure your order will be with ya soon. Hope this helps!"
Not only has it not shipped, but they responded two days later with, pretty much, NO Status update, because it's STILL in processing! Then, they have the audacity to say "I hope this helps"!
NO, This does NOT Help, not in the slightest.
RM
Rick M.
Inconsistent Quality & Sizing Poor Customer Service
Boston Scally does a great job of marketing but it’s downhill from there. I’ve tried them about 3 times now hoping to be as wowed with the product as their ads. Unfortunately I’ve never been completely pleased with the product. Typical of “Chinese Made”quality is not consistent and neither is size. Last order I ordered on March 5 was hoping to get StPatricks themed hat to take on St Patricks Day Vacation. Paid with fastest shipping offered and hat took 10 days to arrive. I had already left so didn’t get in time. Returned and it fit poorly so wanted to exchange. The exchange they said is 30 days from “time of purchase” so really only 20 days as I didn’t receive for 10 days. They would not exchange.
This will be my last purchase. I’ll look for a better quality Company to buy my hats.
MA
Michael A.
Never had any problems I own four hats…
Never had any problems I own four hats and they are my favorite.
RA
RayE
I ordered the worker scaly tan
I ordered the worker scaly tan.
It arrived in good time and seemingly in good condition. It “looks” decent. However I discovered in the hidden tag that it’s made in PRC China. The fit was a bit loose for the size.
I’m very disappointed in the misleading of where it’s “made”.
I found the quality to be what you’d expect from a Chinese made hat which is mediocre.
I’ll never purchase from Boston Scally Company again due to their misleading advertising and “American Tradition” quoting.
Next time I’ll do better research on a company before purchasing online.
DA
Dan
I purchased a hat
I purchased a hat. I received it and it could not be any worse. It has the center seam which goes left on the bill and not straight. The center is not stitched straight at all. I will be returning and not buying from them again.
PA
Paul A.
I just received my first Boston Scally…
I just received my first Boston Scally Cap. I purchased The Eire on my son's recommendation. I Love this cap, it fits great and looks great! This is my first of many.
DR
Diamond Robert P.
Wow great caps
Wow great caps! Hats and caps never look good on me but I decided to try their, *The Bruiser* cap in black and it looks great! I've had so many compliments from strangers about it. So, I decided to try another cap,the "5-Panel' Original Boston Scally Cap". I wore it for the first time last night to a casino and received 5 compliments on the cap. The fit is excellent. I sent a message to them yesterday (Sunday) and I received a response the next morning. Great products and even better customer service!