LerreL R.
It is unfortunate
It is unfortunate, I had high hopes. I can't review the device that I was charged for ,as I never received it. It has been a gauntlet and an odyssey since the day I signed the agreement. When I got the email that my device had shipped it clearly was going to the wrong address, so I contacted them immediately because the error was definitively theirs UPS was doing their job correctly. But , OF COURSE,I was told nothing could be done until the package was delivered,ticket submitted,blah blah ,so I called UPS , they opened an investigation quoting 8 day turn around on that and was told to contact the shipper, oh how fun a merry go round endless loop of nonsense. In the mean time I'll just track the shipment and watch it get delivered and signed for by an innocent victim , Sorry Sanchez , I'm sure you were confused. And now today I call Boostinfinite (must stand for infinite loop of headaches and nonsense) to check status on ticket. Was told that package is now return to shipper status and my order will be cancelled and I will receive a refund when they get the device back. It might seem like first world problems and I sure hate to complain about anything less than blatant human rights violations but from my first inquiry to paying money for the order, signing a contract (autopay required) then watching helplessly ,my purchase gallivanting across country ,while being ping ponged around the "back office " of boost and ups here's how I fared . I gave boost my money I received a loss of the time of the deal, from inquiry to cancellation , and as of yet no refund , and quite possibly a pending auto draft if things were not closed out as was told. I am thankful that it has made me realize I do not need the expensive device and definitely do not need to be in a contract with them . I also partake in services from the companies other affiliates ie. dish and sling, which I am going to consider eliminating from my life. The saga is not concluded until I receive the refund and confirm AGAIN that the contract is cancelled. I am sorry for the trauma dumping and ranting,like I said first world problems, but if it saves one life a bit of stress and misery you can label me a drama queen. I will track the package praying for it's safe journey back to boost while they what ,I don't know, babysit my money for me? I could have done without all that. Update pending.