BookvipReviews of bookvip.com

Bait and switch. They will sell you a cheap vacation and when you go to book they will tell you there is no availability BUT (!) for more money, they can book you at one of many other resorts. This is not a one off - I have been trying to book with them since BEFORE COVID! They even made me pay more money to extend my travel voucher because they had no availability. And yet still, every time I try to book I get the same response: your dates are unavailable, but if you want to pay more money we can book you at any of our other resorts. This is a direct quote from the booking agent: "We have received such a high volume of bookings that we oversold the avail units at this price." It's bait and switch which is illegal in the US.

I do not recommended this website because I do not want to be hated for that recommendation. I booked a trip through them about 7 weeks before our vacation. However, 5 days before the vacation, we were still struggling to find out which hotel and what room our reservation was for and could not find an answer. How stressful it is! Here are some main reasons I do not recommend BOOKVIP. 1. We saw their plan online and saw "free cancellation" then called them as required after payment. Then we were told we would not get full refund if cancel the trip, part of the payment will be held by them as "credit" to use later. So basically, it's not a lie about "free cancellation". 2. For part of the plan, we were obligated to attend a presentation to get the discount. It was said and written as a "2 hour presentation". However, it was 3 hours and a half, wasted a whole half day of our vacation. The product they tried to sell on the presentation was very expensive, we were not planning to purchase right there and then, the representatives just kept asking "why do you not plan to buy now" again and again after we told them "no". 3. We purchased and paid to Bookvip and another company named "Monster" called us back with our information to operate our reservation. They could not explain why, when we called Bookvip, Bookvip staff said they didn't know "Monster" and told us not to trust them. At the end, still "Monster" operated our reservation but in the middle, we had to make 20-30 phone calls and spent hours and hours to make things clear and go through, Bookvip didn't help NOTHING! Above are the 3 main reasons that I do not recommend Bookvip without mentioning little problems such like they got the vacation dates wrong, got the room type wrong, etc. I think Bookvip could save 100 dollars on your vacation, however, the time you wasted on them really worth more than that. And if you do not pay 120% attention (like if we didn't find out they made our vacation dates wrong), they may ruin your vacation easily. By the way, their price does not include tax, so not really save that much.

I booked a supposedly a trip to Westgate Cocoa Beach Resort. Was told it was good for 18 months. I have been trying since October & despite having e-mails confirming payments & valid dates (until 1/23/23)($200.00) no one could help me- Have been trying again -only to be told "we don't book Westgate Resort any more"!! Just today I was told to call a number that would book the resort-the person said they don't book the resort. Will never book again.

Worse than Bait and Switch! Travel Bookings was the entity listed on my credit card, when I reserved hotel rooms, and charged $216. The phone 888-849-7541 was for Bookvip.com who answered. They're located in Suite 700 #0033 at 601 Brickell Key Dr Miami FL 33131. Sent them my small claims summons via certified mail, which they refused. This is how unscrupulous companies work; though I booked the hotel through Unsold.com, Travel Bookings got my $216 that I booked thru Unsold on 2/2/2021. My reservation given was Confirmation # 61405. On 5/22/2021 after many emails, that reservation was cancelled and re-booked. I needed to change to USA, and created a Charleston, SC booking for 8/23 to 8/26/2021. The confirmation # 69509 and reference # PHXGF4 was the new reservation. Then UNSOLD stated they could not honor my reservation and the hotel said they never booked anything and never heard of UNSOLD.com. By twisting up names, using shell companies, BOOKVIP.com gets away with cheating consumers. I now have added $45 for a summons I thought would help me obtain my refund, but I could not afford a process server in Miami. So please refund the $ 216 paid on 2/2/2021.

Bought a vacation package for Cancun Mexico. In May 2022 they said I have 18 months to use it, I called, and isked if I can switch to a vacation in the US, they transferred me to Monster reservations, they gave me a package to go to taihi village Nevada, I paid another $261.45, the next day they emailed me the confirmation #, and dates, when I called the resort in Nevada it doesn't exist, it's fake. ..they're lairs they're thiefs. I have the proof of what I paid.

I attempted to book a vacation almost 6 months in advance and was told they could not accommodate any of my date requests after already paying for it. I requested the refund within my rights of $1,515 on 11/11/22 and still nothing as of 11/28/22. I've called multiple times and continue to be told someone will call me back with no contact over and over. UPDATE: Someone then tried to have my TRUE review removed but I provided trust pilot with all my information and lookie here.... the review stands. Here are the facts.... I purchased a package through Bookvip on 11/5/2021 for $1,515.00 only to be told they couldn't accommodate any of the dates we wanted to travel. I asked for a refund immediately and was told they would call the resort directly to see if any dates were available which there weren't as of 11/6. Here are the multiple calls I made to 877-744-8992 following the refund request to check on status over and over again. 11/6 spoke with Eric 11/6 spoke with Daniel 11/11 affiliate ID 4483377 told me the original refund request wasn't submitted correctly and redid it. 11/20 spoke with Jen 11/28 I attempted to call corporate but they do not have voicemail nor live answering parties, I then searched for management members and emailed the entire management team about the refund owed 11/28 Submitted online reviews of the company because of the refund still owed 11/29 Received a phone call from a manager apologizing and telling me the refund was processing and asked me to take down my review. I advised that I wouldn't as I wanted to ensure other people knew what they were getting into with regard to fighting for a refund. She then offered me a "discount" card of $500 to try and remove the review. The discount card is JUNK with no real value. I ultimately decided I wanted to ensure a true review. 11/29 Received refund of $1,515.00 on my card after 23 total DAYS!!! There you have it!

The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Unsold.com took payment for hotel vouchers, but never provided the service. They advertised heavily on Facebook and Instagram for customers to buy hotel vouchers. Shortly after, they announced that they are out of business and the vouchers cannot be honoured. Emails to customer service remain unanswered. Still awaiting refund of two hotel vouchers, totalling EUR 511. Official complaints filed with the Florida Attorney General's Office and the FBI. This man/ company needs to be stopped!

Update on review. I contacted Bookingvip again via email and a week later i finally got a response. I got my full refund this past week. They paid me in Euros, not pounds initially and i made a complaint and the problem was rectified within 24 hours. Thank you for sorting out the problem. 4 stars mainly because i jad to reach out again and again but the refund process once started, was quick.. Initial complaint** I booked a holiday with Unsold.com in November 2020 and my payment was taken by Booking.vip, says so on my statement. Now unsold.com has gone under and i have reached out to Booking.vip for a.refund and they ignore my emails. I have tried calling and the moment i mention unsold.com they get very defensive, rude and don not want to help. I have researched and realise they are one and the same company but just that unsold didn't survive and had to go under. I really think they should just refund their unsold.com clients and maintain a good reputation. I really need someone to sort this out and i get my refund...very disappointed. If something appears too good to be true, it probably isn't. Be careful