Books-A-MillionReviews of booksamillion.com

What a horrible company. Buy from Amazon or Barnes Noble. I purchased a tresure hunting book that was time sensitive and their website said available and would receive it by Xmas or the day after. It's now the New Year and their reply email was another week plus shipping time. It's their scam to tell you they have it available, when they don't hoping to string you along after you paid for it. IF IT SAYS AVAILABLE, ITS PROBABLY NOT.

I. Visited the new San Marcos TX After circling the shelves for 20 minutes pulling books to evaluate for gifts.. I sought out a place to sit to read the covers and blurbs to decide which ones worked. BUT THERE WAS NO WHERE TO SIT EXCEPT ON THE FLOOR SO I PUT THE PILE ON THE FLOOR AND WALKED OUT. Guess I'll go back to Barnes and Noble.

Placed an order 12/6/24 and it says it shipped 12/12/24. Then tracking stopped on 12/19/24. Cannot get any help or responses from the company. This was my son’s big Christmas gift and is sold out everywhere. Very frustrated and upset as tomorrow is Christmas Eve and I won’t have this item.

Order a Christmas gift. When Checking a week later to see if my order shipped there was an order cancelled notation on their site next to the order. No notifications on the cancellation were sent to me although they had my email address. Buyer beware.

BEWAre!! Terrible company. Will NEVER order from them again. Absolutely terrible. I ordered a $150 item from them on the 9th of December for my daughters Christmas gift.. They Cancelled my order without notifying me whatsoever on the 15th.. A WEEK later! No explanation, No Email, Nothing... Just cancelled .. Now I have to Reorder Elsewhere a week before christmas. Pathetic.

If I could give it an even more of a negitive review, I would . I order a gift and the website gave me a fit . It allowed me to buy the item but refused to express shipment . So I was forced to use standard shipment. 5 days later , the order was in que still and emailed them. The website is awful. No help. Now 8 days has passed and finally told me that the money was refunded . If the item is no longer on sale at the store or on websites, Why allow this product to be sold . Now, I have to order it from another place because of this misrepresentation . Todays date is 6-14-2024

I just had HUMILIATING EXPERIENCE at BAM store Hot Springs. Despite my voluntarily showing the young lady my bibles when I came in the door and letting her know I was searching for Bible book covers. I was treated as a theif. I ended up with one employee acting like she was helping while she was going through my cart" scanning for sales". I informed her I had already made them aware when I came in that I had two bibles with me, ( She pulls them out and looks at them anyways) A different employee/ lady came back to the aisle appearing frustrated the covers were disorganized and hovering around reorganizing them while I was still trying to "fit" my bibles in the proper cover.(Both ladies now on aisle with me) Other lady employee who was scanning stuff in my cart under the pretense of being helpful / trying to see if any of my choices were one sale. Picked out a cover for me and seemed disgruntled when I told her I wasnt paying 35 dollars for that one bc I didnt like it or the fit. Then I noticed a third employee/ lady was hovering at end of aisle watching me while she pretened to be busy Id say they in total spent about 20 minutes hovering, trying to check the bibles I brought in with me, stepping between myself and the covers I was exploring , Oh and I also showed the one woman EVERYTHING IN MY BUGGY and explained more than once that I had four covers of different sizes and two additional bibles I was shopping for as Christmas gifts for grandchildren. They were so BLATANTLY and pitifully trying to catch me stealing . ALL of these women fled the aisle as soon as I stepped away to go pay for my items and began to tell them off. What should have been an enjoyable experience shopping , was absolutely nerve wrecking and infuriating. didn’t even finish my shopping. I just, , I told the lady I appear to be a distraction from everyone who works in this store and I proceeded to check out, presented my MEMBERSHIP CARD and proceeded to pay for 145i,00 worth of bibles and covers . And then I told them ALL how humiliated I felt due to the way I was treated and that I won’t ever shop there again. Four of them acting like they did nothing wrong,. And the lady had to gall to ask to look in my original bag to check the two bibles I came in with for a THIRD time and used that as her excuse. NOT ACCEPTABLE. I sure wish they’d have called the cops cause I would have sued their bitts off. Last time they’ll ever get my money. Wouldn’t have spent my money there this time if I hadn’t spent over an hour trying to find what I needed. Grrrrrff. DO NOT THINK YOU CAN FEEL FREE TO LINGER and BE SELECTIVE on what you spend money on at BOOKs-A-ZERO)~ CRappy crappy customer service and PR skills demonstrated by the employees. They need training or fired. To the owners of the Books-A-Million store in Hot Springs Arkansas. I do not know how many employees you have at this one time while I was there but I can tell you it seemed EVERY EMPLOYEE was hanging out on that aisle with me and that left the ENTIRE REMAINDER of the store OPEN TO THEFT@! LOL. Good job ladies! Dianna DeeDee Brock It’s the last 145$ I plan on spending in the Hot Springs booksamillion store. Guess I took too long being selective on what I spent my money on. I have very little to spend so over a 100.00 in purchases from BAM should have been enjoyable experience. But employees Totally ruined my shopping experience. Not to mention while all four ladies were SO VERY FOCUSED on making sure I wasnt stealing , who exactly was minding the very busy store? Wow. I wont be back. Staff needs further training. PS I am a retired pediatric special needs nurse with alot of experience establishing rapport with complete strangers.

I placed an order online and 2 days later the order was still "Processing". I contacted customer support and they were rude and not helpful at all. The next morning I go on their site to check the order status and it shows the customer service rep CANCELED my order without my request. They haven't even sent any type of notification to my email to tell me they canceled it. Very bad company to deal with.