Books-A-MillionReviews of booksamillion.com

The employees are so nice and understanding. My favorite place to buy manga.

I don’t even read books, but I have a friend who ordered an expensive special edition copy of a book from BAM like almost a year ago (like 10 months now) and she has contacted customer service politely asking for some help time and time again. She has not received a shrivel. Well, if you count empty promises as good customer service, then maybe I’m wrong. I am leaving this review for her. I hate Books-A-Million. I didn’t before. But I do now. Rot. Also, I would love if you guys had an official place to review. I am realizing you do not because apparently, according to this website, this is an overall issue. Please grow a pair.

I always knew BAM existed, but it wasn’t until Lauren Roberts partnered with them for a collab that I was interested in what they had to offer. I ordered several things from the merch drop back at the beginning of April (04.04.25), then followed up with support per email and the chat option over the last few months. There are still 3 items missing from my initial order, which consisted of a total of 5 items. Basically more than half my order is still nowhere to be seen and nobody I ask knows what is going on with the shipments or manufacturers. Not only that, but I get a “Order Status Update” every month telling me the same thing: No new information!!! I already struggled and got annoyed at the way the website was setup, not being able to look at any of the pictures they have for items and the general process of ordering. However I thought things would be okay once I simply receive what I ordered. Clearly I was wrong. Nowhere on their social media are there any updates regarding the collab or for shipments involving it. Their online support is an absolute waste of time, unless you use the chat option and get an actual person on the line, but even then they can’t help out either. I wrote out my concerns in an email before I had tried the chat and they gave me an automated answer separated into three emails for every item missing (even though I didn’t make three tickets..?) and THEN ASKED FOR A SUPPORT RATING? Anyway, while I think going to a BAM store could be fun, I urge people not to order from them online, especially if it’s a pre-order situation as mine was.

I have been purchasing books on Amazon for years and wanted to try a different source. I pre-ordered a book for a book club I am in from Books-a-Million just as I would from Amazon. My credit card was charged. Three months later when the book was shipped, my card was charged again. Membership fees with auto renewal? Not for me. I asked for refund but have yet to hear back from them. I make a point to avoid online offers that require online subscriptions and memberships -- This one was sneaky.

I bought a deluxe edition of a book that was showing available on the website, after waiting two weeks I contacted customer service and was told it was on “backorder” and then when I asked if I would be mailed the deluxe Edition I was told yes,and then when I asked if they are sure because the stock picture had changed to the regular copy with no sprayed edges they answered me like I was dumb and said “that’s just a picture” so I didn’t order the book anywhere else because I was told I had the correct one getting sent to me. I got it today and it was wrong I reached out to customer service and got an “it’s limited edition and sold out, sorry” this is a ridiculous response after I have emails back and forth where it was verified that I had the correct copy and they didn’t really care at all how I felt sooo… won’t be doing that again.

Worst experience I think I have ever had ordering a book. I purchased a book collection listed as In-Stock on their online website. After 3 weeks I still have only received some of them. I contacted the support in order to look into this and they state that they are on backorder. I was never notified of this and looking at the books that are claimed to be backordered on their website they state that they could be shipped same day and that they are currently in-stock. I will never purchase from this site again waste of time and money, would have rather just bought them off another site and saved my energy.

My daughter bought a toy at BAM and walked out with a monthly subscription to National Geographic. She’s 14! I don’t know how this is acceptable and I want to cancel the subscription. There have been 9 transactions!!! I have called sent customer support, sent messages, emails and I am getting the run around. How is it legal for their employees to force a child into subscribing to a magazine subscription. She didn’t know what to do or say because they were pushing it on her.

My personal experience with this company left me nothing short of disappointed.