Books-A-MillionReviews of booksamillion.com

I ordered Pokemon cards through their website almost 2 weeks ago. A lot of others who ordered from them immediately had their orders cancelled so I assumed my order was still on track to be shipped eventually. The payment on my credit card still showed up as pending for more than a week, and on their own site the order STILL shows up as pending shipment. Upon checking my credit card statement today I realized the payment was cancelled. I was never notified via email or anything from Books-A-Million that this has occurred. What a joke of a business! I

They have some sort of magazine subscription scam going on, if you visit one of these stores be weary, won't be back ever again.

I have read the reviews, and they are horrible! I have ordered numerous times from Books a Million and had not one problem with them.

They've cancelledy our orders on 3 seperate occasions. I've reached out to their customer service multiple times and it's been weeks with not a single response. My kids have been anticipating for these cards and we've chosen not to purchase them elsewhere as it was ordered here. Horrible that they'd take purchases even without physical product in inventory.

I purchased a bible for my granddaughter for Christmas from the Ponte Vedra, Florida Books a Million store. It is two months later and the pages of the bible are falling out. I went to the store today to exchange for another bible and was told that I could not do so since I wrote in the bible. I wrote my name, my granddaughters name and Christmas 2024. Since I wrote in the bible, they cannot place back on the shelf. The bible is defective and should not have gone back on the shelf anyway. I am a Books a Million Club member and shop there often. The sales person didn't care and just let me know that there is nothing that she can do. I feel this is very poor customer service and I am very disappointed in this response. I still purchased another bible from this store but I feel that this was a very poor decision on thier part and I will probably find another store to purchase my books.

I feel as though the listings for their books are rather deceptive. They will add a description if the book is a special edition (sprayed edges, first printing, signed, collectible etc) but they do not always list these items separately so the buyer is unsure of what they will receive. I had ordered a special sprayed edged version of a book. The description stated it was sprayed for the first printing, but they failed to disclose that edition was actually sold out and I was going to receive a plain hardcover. The book came in fine condition. (Although not the edition I was expecting to receive.) I contacted customer service and they took very long to respond and were very unhelpful and rude when responding. I have always heard the physical stores are great, not sure as there are not any near me but I will happily shop elsewhere for affordable books, with accurate listings/descriptions and kind customer service.

Do not ever purchase from this company! THEY STEAL YOUR MONEY. I purchased a collectible book. Came damaged. Sent it back and received a replacement that was even more damaged. I'm talking edges of the pages looking like it was cut by box cutters. Don't know why they thought such a damaged would be appropriate to be sent out to their customer. Sent replacement back for refund. Refund was not processed for 3 weeks post confirmed delivery through USPS tracking. I contacted live chat and they said refund is approved and being processed. Refund, in fact, was not processed. I contacted them again 2 months later through live chat. Customer service rep says they never processed the refund and that they need to confirm receipt of item with warehouse. 2 months and no refund. I'm not holding my breath and I'm not expecting them to get their shit together at this point. Lesson learned

This was the most absurd experience I have ever had when trying to order something. Zero customer service for many hours, then when I finally spoke to someone they were rude and unhelpful. The amount of time I wasted dealing with Books a Million was maddening.