Books-A-MillionReviews of booksamillion.com

Millionare Club review: had the millionaire club for a year which went fine until renewal. I knew I signed up for the automatic renewal so that part was fine. What wasn’t fine, was the fact they charged me two months in a row for said renewal. Obviously I did a credit card charge back on the second knowing it was a mistake. Fast forward a month for some Christmas shopping and the cashier can’t find my membership. After showing my renewal email and credit charge they honored my 10% membership savings. But when I called the help line the next day, they said that they cancelled my membership since I did the charge back. Mind you, they charged my card TWICE, so I only charged back the duplicate charge. They said their records said it was an issue with my bank and to call them. Wouldn’t help out whatsoever. So what did I do? I cancelled the original charge, got my refund and have now sworn off book-a-million for crappy customer service and an even crappier membership program.

i used to be a club member and customer not no more after they have not gotten in several new release titles that barnes and noble always get . I switched to patronizing BN they always get the new titles im looking for and they have a better selection of books , in fact books is their main thing , not junk toys that books a million seems to all they care about

They really messed up my order, which I drove out of my way to place because the customer service agent at the 800 number told me I had to go in-store to use my coupons. That turned out to be false, so I wasted an hour and a half for nothing. They promised $100 worth of coupons, but they don’t tell you it’s for in-store use only, and they hardly carry the books I read. When I placed an order at the store, the associate ordered the completely wrong book and then ordered the young readers edition of another book on the same order. They will do nothing to fix these mistakes. Just use Amazon and don’t shop here. Calling the 800 number gets you nowhere, and they give incorrect information. The store associate I worked with had a very smart attitude. No wonder they are a failing business.

Like what many have stated and I wish I had read reviews in advance. I preordered well in advance just to have them cancel the order two months later. No explanation, no attempt to rectify.

Terrible customer service! I will NEVER buy anything from this company. Save your money go Barnes and Noble and Amazon.

horrible customer service. never again.

Order the same product 5 times. All they do is cancel the order. They false advertise having instock product to collect data imo. Stay Away

I have a gift card for books a million that I’ve been trying to use since Christmas, but the books are so expensive. The books that I’ve been needing for my book club have been double the price than Amazon. So I’ve been purchasing my books on Amazon. Looks like I’m just going to have to find something on clearance just to use my gift card.