Books-A-MillionReviews of booksamillion.com

I made an order and got charged an extra 6 dollars for shipping. I contacted live chat support multiple times and explained to them about the overcharge. They all spoke down to me as if I didn't understand how the fees work. I even took a screenshot and circled the areas in red that showed I was being charged more than the original price and the person named Shannon told me I was wrong and that no matter who I speak to I would be told that I was wrong after I asked to speak to someone else. She never took the time to do the simple math which would have told her there was an error. I have never been so invalidated in my life over a purchase. It was brutal. It took me to call in and explain to another service rep who smugly, by the tone of her voice, also told me what I was saying was false. After several more minutes they were able to see that a duplicate of my order had been made in their system with different totals one with the overcharge and one was the correct one. The entire time I was completely calm but I was and still am absolutely fuming on the inside because it hits so close to my personal life of constantly being told that my experiences aren't true and don't matter, but I digress. I got my refund after that trial and tribulation! I'm afraid to ever place another order here again.

Ordered "in stock" books over two weeks ago. they immediately charged me and nothing since. No updates. I went to cancel it on their website but clicking the refund button or help button just returns a webpage error. Classy. Looks like a credit card charge back is in order. What a joke of a company. Zero chance i ever try and buy from them again.

Terrible company; terrible/zero customer service. Delayed shipping. No accountability if your package is lost, misdelivered, never delivered. The company will blame the postal carrier.

The book I ordered was a signed copy and was something for my collection but the shipping material did not protect the book and now the corners of the book are damaged. Do not buy collection books from Books A Million!

Ordered books with my gift card and small balance on my credit card. Called immediately when the gift card did not apply to final payment and they could not correct it, could not cancel the order, it was too soon, (45minutes ago) using a third party (can't get into the system)- nothing. I was told to login the next day (weekend) to chat with their reps to cancel. I just called the credit card company and stopped the payment- 5 whole minutes not going to waste time chatting or calling BAM customer unservice. I even regret the time spending typing this, but if it helps someone else, so be it.

I placed two orders for pre-order special edition books in March and April of 2025. I kind of forgot all about them until I started seeing social media posts of other people receiving the books. I logged in to check the status of my two orders and they both said canceled. I never received an e-mail or any notification that they were canceling my orders and still am unsure why they did so. Very disappointing since the books are now sold out.

Impossible to get off their email mailing list. 10-20 emails a week. Unbearable. Their unsubscribe doesn't work and I am not even member.

Website is insanely slow, unresponsive, constantly crashes, unable to check out, and doesn't offer Apple pay making it difficult to even check out. Like it's 2025, how do you not have ApplePay. Tried checking out with Paypal...nope checkout will time out and crash. I guess I'll go buy books from other sites. So done with this site.