Books-A-MillionReviews of booksamillion.com

Two star because I have ordered things from here and gotten them for a decent price. But my last two preorders, placed months ago, were canceled for being 'unavailable'. Give the customer an option to pay the extra fees, or tell them WELL in advance you're not stocking it. Don't just drop the product on launch day with no way to order it anywhere else. Now if I want it, I have to pay a scalper. F off! 🤬

They cancelled an order with 3 special edition books(Trilogy), with no notice. They should have shipped 2 months ago, so I checked the order and it was just cancelled. I know a friend who ordered from this website and she never recieved her large shipment either, even though it said it was delivered. Wont be ordering from them again

Order. 9674913402568 Ordered a special edition book online. It came damaged. They was suppose to send me a prepaid label to return. They didn’t I ended up having to pay when took it into post office. It’s been 15 days they have the book back and still give b s reasons why I haven’t been refunded. Now it’s saying wait another 30 days. WORST BOOK STORE I have never had issues at Barnes and will be sticking to them and local

Absolute garbage company. Ordered originally on 1-12-2026. Received a "not in stock" notice the same day. Books-A-Million does not allow same day cancellation when other items you were allowed to order, are not in stock. Charged full price for missing items. NO resolution onsite or on the phone. Their own support staff recommend you dispute any charge to your card, as that is the only resolution that works with this poorly run online operation. Items are shipped in what can only be described as "amateur hour packaging", as it appears to have been prepared for shipping by a complete beginner, unfamiliar with the level of automation at the USPS. Item took 8 days to arrive on and was damaged as well. Given that the item is a collectible, it's worth was less than zero in the condition it was in. I will never do business with this company again. If I had bothered to do a simple Google Search, I would have discovered beforehand that their online customer service and order fulfillment is a abysmal and very likely illegal. Apparently their brick and mortar stores offer a better experience but it's corporations like this, that leave smaller sellers in a poor position due to the lack of service, deceptive practices and the ability to provide all this at a pace that can only be described a glacial and braindead, devoid of any real love for their repeat customers online.

I have ordered multiple books from B.A.M. in recent months. They often ship in cheap envelopes. Twice now the envelopes have arrives open on the sides like they were torn open. Not sure if someone opened them or they got ripped in processing. Should use boxes

Never go to south park mall's BAM! unless you want a associate name Jennifer to assault you and almost grab you I hope somebody fires her for it I recommend never going there

This company is extremely unreliable on online orders. Even on a pre-order. If you question your order more than once they will can wl your oder themselves and say its out of stock. Umm this was a PRE-order so as you know a pre-order is when you place an order for a product before it is officially released or available for sale. This allows you to reserve the item and often guarantees you will receive it as soon as it becomes available. So tell me how its out of stock when my order was put in BEFORE it was even IN stock.

BAM tries, but underperforms. Today’s visit: after checking out with over $200 in books, was informed BAM had gone “green” and no longer provides bags gratis. Naturally, there were bags for sale. This represents part of BAM’s slow degradation of customer service. Go woke, go broke. Upon arriving home and reviewing the receipt, discovered BAM’s check out system charged $175 for an item marked at $167. Frustrating.