Books-A-MillionReviews of booksamillion.com

After months waiting for my book they cancel my order without explanation

We are BAM members, and I like browsing in the store, but after two bad experiences shopping and having books shipped online, I won’t bother. I have ordered books online that have been in circulation for 11 months, such as the last instance, but have waited months to get the book. In the previous situation, the book was in the store for quite some time before it was ever shipped.

I would give this company 0 stars if I could. My company was hosting a men's conference and one of the keynote speakers was an author. We decided to purchase some books to give away at the conference for free. These books were sold out everywhere, but we found them on BAM. To make sure they arrived on time for our event, we paid overnight shipping. Per the checkout page, it says "Next Day Air Shipping (1-2 Business Days) $24.99 + 0.99 per item." When I received the order confirmation, I was charged $3.99 per book. So I emailed them with a screenshot of the checkout screen and asked if they could refund me for the $3.00 overcharge per book (plus the increase in tax because of the additional spending). They provided verbiage copied and pasted from their website showing that it's generally a 0.99 per item charge, except when you ship NDA it's $3.99. So, I advised that no where on the checkout screen does it specify $3.99 for NDA. It actually specifically says there is a $0.99 fee per book next to the NDA shipping option only (as per the screenshot I provided). They tried to fight me on this, so I advised to cancel the order (around 6:30p the day I placed the order). In addition to this, the order processing / shipping info that they sent me revealed that it is a 24-48h order processing period before shipment. Since that was super risky and meant the order would possibly be delivered the day of our event, I asked to cancel. They advised me the next day they could not cancel it because it was in process to ship. Considering my order was submitted Weds morning, I thought this meant that it would ship that day, which means I still would have had the product in time for our event. I told them we needed them by Friday, and assumed that even if they were shipping on Thursday via NDA, we would be fine. I never received the product and they completely missed our event. I emailed on Saturday advising that since they order clearly never shipped, to cancel the order. They did not honor any timelines or costs that are stated in writing on their website in plain sight. I received an email on Sunday advising the order shipped. The label was created on Saturday, but the order was not shipped until MONDAY! So, it was finally delivered on Tuesday, 6 days after the initial order was placed. I brought the package to UPS to attempt to return to sender, but they advised I had to go through BAM to get a shipping label. When I emailed them for this, they advised that this is a nonrefundable product. NOTHING on their website states this. I have screenshots to prove this. Their return policy has an asterisk that says it does not apply to items purchased from the New & Used Marketplace and that those items are non-returnable. So, I went to the website to see if this book was in that category, and there is NOTHING stating that it falls within that category. So, we will be disputing the charges with screenshots. This company literally gaslights you, but doesn't have a leg to stand on because none of their policies are easy to find on the website and what the customer does see is in writing though they claim that the customer is wrong. DO NOT ORDER FROM HERE.

Website is incredibly slow and unresponsive. Mobile support is batsh*t terrible, and checkout screen is hardly functional. If you have a membership, it’s still worth using, but you’ll have to push a rock up a hill to get the website to work at all.

Purchased 2 bibles today and I was charged tax After working for a bookstore for many years we never charged tax on bibles , after calling about it I never got a call back 😳

This company is utter TRASH. I ordered seven books from them on feb 19. The date I was supposed to receive them first said the 26th of February. Then it changed to March 2 which it still states is coming. It’s now March 12. Two of the books arrived. Five are still missing. I emailed them and got an auto reply. It said to wait 24-48 hours. I waited over that period of time and sent another complaint. Nothing. I want my money back so I can buy my books at an actual reputable place. Where I don’t have to wait nearly a month to even hear anything about my order, let alone RECEIVE IT. Don’t give this garbage company your money. You’re better off buying from Amazon or Barnes and Noble. Also they don’t have a phone number to call for customer service. Garbage garbage garbage company. What a scam.

Ordered 1 Item on March 3rd. It is March 9th and it hasn't shipped yet. And customer service has no idea when it will ship. Miserable service for the amount of technology we have today. Either you have the item to send or you do not and therefore shouldn't be offering it.

Reason people are nice they have needoh good books fun people have fun there and the people are kind they will hold eneything for u before call 📞 All types of books funny horror there all good