Books-A-MillionReviews of booksamillion.com

I ordered a book in June, it said it was available on the website but when I reached out I was told they needed to order it. I’ve gotten 4 emails now saying they have ordered the book but nothing about it getting shipped. It’s been a super disappointing experience. Would not recommend them at all.

Absolute garbage. If you’re going to have online preordering then you’re going to have A PAID PERSON monitor those orders and provide customer service such that if the product isn’t going to actually be available from you and the preorder will then go UNFULFILLED, you NOTIFY ME AND REFUND ME before MONTHS GO BY!?! The limited product is now on the aftermarket for triple the price and you were told by the manufacturer that you weren’t going to get your allocation IF you were even offered some to begin with which I HIGHLY DOUBT given the nature of the product. What happens here is a major corporation takes MONEY from customers that just sits in an account drawing interest. They didn’t lose a sale, they profited from a product they weren’t going to have from jump.

It was Good at the books a million at Walfordf md was nice understood me but i do recommend that the shipping is delivered at the door instead of a mail box of a long but not that long drive way

I worked for the books a million in Hammond and I can honestly say that the company is ruined . They have corrupt ideals and let unqualified people work in management and everyone lets them get away with everything.

Rude sales clerk at Edwardsville Illinois. Just became a member now I want to quit. Going back later today to do so.

Elsie at store #964 was very sweet to me and we actually had a small conversation about kpop which was really nice as I get bad anxiety in crowded places.

Don't ever use them. They don't honor discounts and fraudently charge your credit card. I have had to send a legal demand and likely will be in a lawsuit with them. Stay away

I ordered a book on April 7, and when I called in early May I was told that it would be delivered on May 6. I just checked the website (today is May 12) and found that the order had been cancelled. I was not notified of this. This was my first time as a customer, and I'll never use BAM again.