Books-A-MillionReviews of booksamillion.com

Wonderful store with fantastic employees and baristas. I love the Eau Claire BAM because they always have the books I am searching for either in stock or they are shipped to my door in a few days. Extremely professional, kind, intelligent staff and a very clean bookstore.

Ordered for 160ish pre xmas, never arrived. They cancelled 2 months later and re-listed the item at $214.99. What a horrible company. Also, any emails you send or customer service response takes them an entire month. It doesn't take a month to reply to an email. Never using this garbage site again.

i ordered a rare set of manga on december 28th 2020 while the website said they were in-stock and ready to be delivered. on new year’s eve i was told my order was back ordered and it would take 2-4 weeks for them to ship. i was okay with waiting but then things came up and i decided to cancel my order because the company had not yet charged my card. i couldn’t even log into the website to access my account at first, but after figuring that out i was told that i was unable to cancel my order as it was pending. i emailed customer support about the matter on january 4th asking to cancel, and they did not cancel my order until january 25th- 4 weeks after i had paid. their customer service is a joke.

Wish i had looked at reviews first. They had the same vinyl listed for 2 different prices, sent them an inquiry as why and got no response. Shoulda paid more attention to that. Ordered one anyway and they sent a non-working link for tracking. It's been a month and I've sent several emails asking what is going on. No response...

Be careful! They false advertise books as “in stock” and then make you wait months to get it because they don’t have it. They also use a sketchy system for their “buy two get one” where they don’t just take a couple bucks off of each book to give you the discount instead of just giving you one book free, that way they can charge me for my “free book” once they decide to ship it out months later. I buy books daily, and mostly online, but their customer support is so unhelpful that they’ve officially lost my business in their online store.

I wish I could give them less. I ordered 7 books almost a month ago most are in stock 1 is a preorder and 2 are limited availability with a restock set for a week later. I start getting them one by one then all of a sudden 3 that are part of the same series ,the two that were limited availability and one that was in stock, are backordered and they don't know when they'll be back in stock. I contact them twice by email to ask how long backordered items usually take and received no answer then I woke up a few days to find out they cancelled one of them. They were in stock when I bought them how is this even fair? I get that when a book series is popular it's easy to run out of them quickly but at least be truthful on your website about it and have the decency to reply to emails when the person has been waiting almost a month.

Poor service from the very beginning. I ordered a book that was presumably available, then received notification that it was on back order one week later. Then, in another week, they report that the book was not available. Will not bother to order from them again.

I love shopping in Books a Million stores, but if you plan to order anything online PLEASE find another book store, I recommend Barnes and Noble, or a retail store such as Target. I ordered 3 books on November 27, 2020. Apparently all three items were back ordered even though on Dec. 7, they were all labeled as "in stock" on their website. I contacted customer service and they said I should expect 2-4 weeks for a back ordered item. January 6, 2021, I finally receive the first book. Today, I was notified that one of my books was completely cancelled from my order because it was "no longer available". I am still awaiting the third book, a month and a half after I made the order. Along with this, their customer service has been horrible as they replied to a question that I had about a month later after I sent the email. Please just spend the extra money and order online from a different company. This experience was disappointing to say the least