Books-A-MillionReviews of booksamillion.com

I ordered some Loungefly Backpacks from them on a PREORDER, all other people that have ordered their same Backpacks from elsewhere gave gotten theirs weeks ago. Shady company obviously they sell items they are not getting. DO NOT BUY FROM THEM

Horrible company! I ordered a book in Feb as a gift for someone. End of March, still haven’t received the book or any notices why. I emailed customer service and received a generic response saying “ unable to reach the company, sorry but not able to help you”. They had no problems IMMEDIATELY accepting my credit card! Very shady company!!

Hmm I was thinking of ordering a book from here but these reviews are awful.so no. You can get your money back if you don’t receive your order (or the wrong order)but you need to call your bank inform them what is going on now and call again every week or 2 so they have notes of this ( get a name or reference # from who you talk to at the bank) The Bank Is always on your side ( mine is anyway) even if it’s in pending status forever it will eventually be taken out of your acct ( from what I’ve read I don’t think bnm will refund it) screen shot or copy any emails from this place . If you spent a lot of money you can have the bank cancel it and block the company from trying to take anything from your acct. it’s $30.00 ( from my experience the bank will refund your money from “ good faith” and then they deal with the company, you might have to send the bank the emails , “evidence “ Ect. But yes do not give up you can most definitely get your money back...

Ordered very expansive book - $200+ and it is in backorder status now and obviously cannot arrive on time. If you try to cancel the order - this will never happen. You can't even cancel the payment as it stuck in pending status forever. Say bye-bye to your money if your book is out of print...

Positive: I found two books that I couldn't find anywhere. Negative: They didn't ship my order for about three weeks. I requested a cancellation. I sent two emails, used their form, called their number. I never got a response but they promptly created a shipping label right after my first cancellation request.

Some people are obsessed with shoes. As a high school English teacher, I am obsessed with books. If I EVER get my books, I will NEVER EVER order from BAM again. My order has been marked Pending for weeks. I can no longer cancel my order. The books I ordered 2 months ago were a gift. I have since ordered them from Barnes and Noble and they have been delivered!

Ordered a box set and it immediately said back ordered it said that for a month so I decided to call (btw they have no way to contact them off of there website I had to go to Reddit for their number) and they told me it was out of stock which they should of had on the item before I actually bought it but they told me they were getting a new shipment in in a couple of weeks and I was next in line , so I was satisfied at least I was gonna get my product or that’s what I thought until this morning when I got an email saying the order was canceled ! I would not recommend this place at all it honestly just feels like a huge scam

It took a month to receive a response, that was not personalized. You already broke your ridiculous deadline. Your business model is fraudulent. You know damn sure, if you would come clear to customers before they would authorize you to charge them, that you are going to take months to fulfill the order, no one would ever buy from you.