Books-A-MillionReviews of booksamillion.com

Hi, I posted a review here a while ago and thought I should give an update. Basically, I ordered a book set from them back on Christmas Day and nothing ever arrived. I got a few emails claiming the item was "backordered" but never received any form of update as to when it would arrive. Now they've emailed me saying my order is cancelled and it seems I havent been refunded. Do not bother with this company even if you are desperate for whatever book you're looking for.

I bought three books and a beautiful calendar. I wanted to return one of the small books. I emailed twice to get a return by mail label, and never got a response. I have now called twice and not gotten through, despite it being business hours. I am deeply disappointed with this BAM, and I will never order from them again. I suggest Thrift Books, Barnes and Noble, truly any other company!

If I could give zero stars I would. Buying from inside a store is not an issue... however I ordered 3 books one said in stock, two others said limited, EXACTLY a month ago... literally as soon as I ordered I received an email saying the books were backordered...however at the time I didn't think anything of it, since I paid .90 extra per book to have them ship when they were available, I figured the one that said in stock would ship.. and the others a few weeks later.. however I have received NOTHING. I have emailed a few times asking about my books.. I have never received a reply. I will NOT be spending my money with this company ever again. I wish I would have read reviews first.. HORRIBLE COMPANY!! I will be taking my money to Barnes and Noble.

Books a Million sucks! No communication! Horrible Customer Service! Ordered a book that showed it was available. Immediately got an e-mail that said it was backordered. I waited two weeks and never heard anything more. I sent an e-mail asking what the status of the book was because I was going to order it somewhere else. Never received a response! Got a bounce back e-mail. I sent another e-mail from their site and asked them to cancel the order. Within two days they sent me an e-mail that the book was on it's way to me! Unbelievable! Horrible Place! Don't Use!!!

canceled a book a day before and still shipped it

I pre-ordered a book on January 9, 2021. The publication date was February 2, 2021. It is now February 6 and the website says the book is "unavailable". I don't know if the book is not available now, or will never be available. I have sent 5 emails with no response. Went on live Chat and the representative was not helpful, some would say rude.

Alright, I have ordered quite a few books from BAM and most of the time my experience has been decent. I made the mistake of ordering items that were limited in their stock, I'm fine with waiting, but I'd like to eventually receive my books. After reading many reviews I have come to the conclusion that I'll either get my books months from now or not at all, which is a bit disconcerting. I do have a membership, which was bought as a gift, so I am kinda bound to the website. When the membership expires I will probably not use BAM anymore. My advice for anyone ordering anything from BAM; make sure you pay attention to the availability.

Ordered 3 books a week ago with expedited shipping and still says pending. Cant cancel order no response from customer service!