Books-A-MillionReviews of booksamillion.com

If I could give a 1/2 Star I would !!! Placed order and paid for Rush Delivery had to call to find out that my order was canceled but not refunded due to the Address which nothing was wrong with the ADDRESS!!! Manger replaced the order said they would get it ready today this was on 3/20/2024. Checked on site told order was on the way!! Guess what nope order was placed on 3/24/2024 when called to get tracking information RUDE Customer Service rep told me they were not AMAZON!!! REALLY!!! Well next time I will go to Amazon!!! DO NOT PURCHAGE anything from this company they are the WORST, And the Customer service is horrible. Just think the books I ordered were for the Lenton Season (Religious) and Easter is 4 days away and books are still not here!!! LOL this has to be a JOKE!!!

A featured book signing, with conservative talk show host Dan Bongino, was held at the Oplika Alabama location was a complete disaster today. Myself and several hundred other patrons drove an hour or more only to find out they were out of books! How in the hell do you advertise for weeks the book signing and run out of books? I’m sure Mr. Bongino was unaware of the problem. Management went out of their way to tell folks you had to “pre-order” once we arrived or we were out of luck. I personally noticed people walking out with 4 or five autographed books ahead of me…if they knew ahead because of the crowd why didn’t they limit the number of books so everyone that showed up could be accommodated? My last trip to Books-A-Million, this is why Amazon is the better option!

Awful..I purchased 2 magazine s with my credit card ..the cashier said I was eligible to receive 3 free magazine s they were not in fact free they used my personal info card number and signed me up for a subscription..When I asked for a refund for my purchase it takes five days to get my money back now my card number is out there and I have to fight to cancel the subscription I didn't approve. My bank and attorney are now involved DO NOT USE YOU CARD THERE CASH ONLY.

I chose to order directly from Books-A-Million instead of Amazon - BIG mistake! I should have read the reviews for BAM before ordering... According to tracking info, the order has been at the shipping facility for 4 days without having being moved! It has been a week so far since order has been placed, and no significant updates. Amazon keeps you in the loop, often offers no shipping/handling cost, and delivers in no time! That's why independent retailers go out of business: insufficient service and lack of communication.

I ordered books for my daughter birthday and never received they are a scam under cavalets it’s all a scam they will take you money and send you an invoice and no parcels do not buy from them. Also I received bogus tracking information as well

I wish I had read about others experience before I ordered. Like many others what I have ordered from Books A Million (a figurene for my Grandson) for Christmas was ordered on 12-4-23. I have sent many requests for an update, received only one response saying they would let me know when it shipped. It is 12-31-23, no requests for update have been answered, no package has been received. I will NEVER order from BAM again. Terrible (AS IN NO) customer service. No item, no idea what is going on or when or even IF I will ever receive my order. DO NOT order from this company!

I ordered 3 books as they had a great buy two get one sale on the 26th of November. I did receive one book fairly quickly and was quite pleased! As for the rest of my order, I waited about 2-3 weeks for any sort of update before I sent an email inquiring about the status. After a few days, my reply was that they can’t tell me how long my order would take or if they’d have to refund me all together. Now, December 27th, book #2 has been shipping for a little over a week and I can’t check the shipping status because the tracking ID doesn’t work. Two days ago I got my first update about book #3; after a month, they have finally ordered my last book from the distributor and will update me when they receive more information. The price is reasonable, even when they aren’t on sale, but shipping can take quite some time with nearly 0 updates.

Ordered an autographed Lynn Painter book for my daughter as a Christmas gift. Today I received a quick little note "Status: This item is no longer available and has been cancelled" oops too bad! It took them two weeks to send me that status. I am really disappointed and will never shop there again. Buy at your own risk.