BON PERGOLAReviews of bonpergola.com

4.7151 reviews
Garden & Landscaping
22600 Lambert Street, Suite 708, Lake Forest, California

Write a review

Call Directions Website

BON PERGOLA

Write a review

About BON PERGOLA

Smart Shopper’s Choice for Pergolas Looking for a sturdy, affordable, and reliable pergola? Choose BON Pergola—the ultimate choice for smart shoppers. Our pergolas are built to last with top-quality materials, ensuring you don’t need to worry about warranties. Durability and craftsmanship are guaranteed, making it a no-brainer for savvy buyers. Our competitive pricing means you’re getting the best deal without sacrificing quality. Plus, we offer exceptional customer service, always ready to assist with any questions or concerns. Join the growing number of smart shoppers who trust BON Pergola for a seamless experience from start to finish. Our combination of unbeatable quality, great prices, and outstanding customer service makes us the ideal choice for anyone looking to invest in a pergola that will last for years. Contact us today to learn more about our pergolas! BON Group: We have been manufacturing top quality components for over 40 years and outdoor aluminum pergolas for over 10 years. Premium quality parts are simply part of our standard.

BON PERGOLA (bonpergola.com) has 151 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bonpergola.com
Website: bonpergola.com
Category: Garden & Landscaping
Location: Lake Forest, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Garden & Landscaping, California

Write a review

Victoria T.

Aug 16, 2025

Poor quality product, poorer quality service

The quality of the pergola and accessories was sub par, the details and specs online are all incorrect and outdated, as are instructions, worst of all, the sales team is entirely dishonest, misrepresenting policy, product details, and entirely untrustworthy as we agreed un writing about return details extremely generous for Bon Pergola, after they stored a mis delivered item unauthorized on our property as well, then they attempted to reneg and not refund any amount of the item, although the product arrived damaged and we kept part of the damaged item as well in exchange for partial refund. Absolute nightmare. Buyer beware! The "paper instruction" is also not up to date whatsoever. The item that was left was NOT in box and identified as incorrect, yet left anyways for weeks in addition to trash crates not associated with order we addressed separately at much inconvenience I did not go into those details here. I also supervised this for over 2 hours before changes were improperly made without my supervision after signing. The boxes appeared fine, but damage was identified and documented and sent after opening. For the return - INCORRECT, YOU ARE MISSING AN HOUR LONG PHONE CALL AND EMAIL WRITTEN AGREEMEMT AND PHOTOS SENT in which all details of return were confirmed that your company is no attempting to reneg on after arranging return and also complaining we did not repackage your mistaken delivery when we likewise sent photos of items before transport. You are also trying to blame the shipper in a manner that makes no sense as you ship with different companies. We cannot begin to comprehend why you are complaining about a shipment issue insirance issue when that has nothing to do with us or our return, perhaps to deflect and make an excuse? And again, video and photo show boxes. We have documentation of damage sent to you via email. Lots of "suprises" that are in fact not a surprise but willful ignorance and deflection. - Team Sanity

Response from BON PERGOLAAug 16, 2025

Update: 8/18/2025 There was a misunderstanding in between the team and the customer. Resolved and cleared. Sorry for your hard feeling! We are here to make it right for sure. BON Pergola Team Below 8/15/2025 Hi Victoria, Sorry for your bad experience. Glad the product is working well, but we would like to address a few things that we found there must be miscommunication upon: 1. Instruction: We understand sometimes our people can make careless mistakes by putting the wrong instruction into the package, so we had to put extra paper on top of our pergola outer box to remind customers to download the latest instruction that is up to date on it. Sorry that you did not see that. 2. We are known as 100% honest. We might not be the best, but we are always trying to do our best in every aspect. We have reviewed all the calls, emails, and texts to make sure we are sure we are not doing wrongful action. 3. We did mention that the product can be installed but there will need to be adjustment on site for the sides. We have many other projects that have the same situation and install the same product. Sorry that wasn't under your expectation. Hope we did better. 4. Stored a mis delivered item: On the same day of delivery, we were talking to the delivery person and you on the video call and have them remove all the items that we know it's not for you. We end up finding out we left a box of frames because we thought that was another item. Later we found that is not the right product, so we took them back with the screen return afterward. (And for the missing screen, we ship another screen to you right away). Is there something we are missing here? 5. Return and refund. We did say that all the returns are supposed to be in its original box with undamaged condition to give you full refund WHEN we are supposed to charge shipping and restock fees for any return. We feel that our good faith is being used in the wrong direction because we promise if this screen comes back in good condition, we will take care of the shipping cost. When we received the return, we took photos of it before opening and after opening the box. It's clearly not in its original box and has many leaves, residue, scratches, and condition that the product clearly has been left open without care outside for some time. This is surely not a new condition. Hope you understand. 6. Damaged item: The only damage product was damage during transit, and we took it back as soon as we are aware of it. Hope you understand. Sorry for your experience, but hope we can do better to address your issue. BON Pergola Team.

About BON PERGOLA

BON PERGOLA (bonpergola.com) has 151 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bonpergola.com
Website: bonpergola.com
Category: Garden & Landscaping
Location: Lake Forest, California
Listed on Five Star Index: 2026