Curtis
Great Product - availability/transparency fell short
Overall, the experience was mixed. I was originally told the pergola was in stock and would ship within 8–10 days. After placing the order, I was informed that it was actually not in stock, and ended up waiting 10 weeks. I would have appreciated more honesty and transparency about the availability and expected timeline upfront. They did provide some accommodations and discounts to help make up for the delays, which I appreciated, although I had to ask for them. There was also some frustration around price matching, as they indicated they would only compare their mid tier product to other’s high-end products. That said, once the pergola was finally received and installed, the product itself has been great. The design is excellent, and the instructions and installation videos are very well done and easy to follow. Overall, I’m happy with the pergola, but the ordering experience could have been much better with more accurate information and communication from the beginning.
Response from BON PERGOLAAug 19, 2026
Hi Curtis, Totally understand your mix feeling in this. Sorry that we could have done better on this. It was a mixture of warehouse getting too busy and also inventory error in the same time. We rest assured you that we will continuously do our best moving forward. BON Pergola team