BON PERGOLA Reviews | Read Customer Reviews of bonpergola.com

BON PERGOLAReviews of bonpergola.com

4.7151 reviews
Garden & Landscaping
22600 Lambert Street, Suite 708, Lake Forest, California

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BON PERGOLA

About BON PERGOLA

Smart Shopper’s Choice for Pergolas Looking for a sturdy, affordable, and reliable pergola? Choose BON Pergola—the ultimate choice for smart shoppers. Our pergolas are built to last with top-quality materials, ensuring you don’t need to worry about warranties. Durability and craftsmanship are guaranteed, making it a no-brainer for savvy buyers. Our competitive pricing means you’re getting the best deal without sacrificing quality. Plus, we offer exceptional customer service, always ready to assist with any questions or concerns. Join the growing number of smart shoppers who trust BON Pergola for a seamless experience from start to finish. Our combination of unbeatable quality, great prices, and outstanding customer service makes us the ideal choice for anyone looking to invest in a pergola that will last for years. Contact us today to learn more about our pergolas! BON Group: We have been manufacturing top quality components for over 40 years and outdoor aluminum pergolas for over 10 years. Premium quality parts are simply part of our standard.

BON PERGOLA (bonpergola.com) has 151 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: bonpergola.com
Website: bonpergola.com
Category: Garden & Landscaping
Location: Lake Forest, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BON PERGOLA reviews

151 approved reviews, newest moderated first

Michael D.
Jul 6, 2026
Looks great...
Looks great... I had a problem with lighting, and it was resolved the next day.
Response from BON PERGOLAJul 6, 2026
Hi Michael, Thank you for the review. Let us know if you need any other help =)
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Josh
Jul 2, 2026
Great product bad service
Great product. Terrible service. Spent @75k on 3 products. All 3 were delayed. 2 were in stock then out of stock. Took 3 weeks to ship something that I quoted 3-5 days
Response from BON PERGOLAJul 3, 2026
Hi Josh, You are right! Sorry about the delay. We are doing our best daily to make it work better. Just to share with you. First order was a custom order. That delay happens right during Christmas and new year where we couldn't find shipping company to get the shipment going on time. Second order of the two pergola was our brand new color when we first launch it, so we had to only 1 unit. We were able to ship out the first 1 in the 6th business day after we know we don't have enough inventory so we are shipping one first. And since the second one is still in production, so you agree to switch size. One of our team member might not explain well enough that the pergola was not ready at that time. Totally understand the delay and miscommunication. We will improve on this. And glad the product is always good and reliable! BON Pergola
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Amy H.
Jun 23, 2026
Great Customer Service
I called needing a replacement part. They were very easy to work with and no push back on warranty item. Part was received timely.
Response from BON PERGOLAJun 24, 2026
Hi Amy, Thank you for your review. Enjoy your pergola!
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Art H.
Jun 23, 2026
The website says simple to assemble and customer service
The website says simple to assemble. Not a chance the directions are awful. ( I showed them to several people helping me and all agreed) They say you can contact them for help but numerous time I sent text and emails with pictures and questions. Nobody ever returned text or email. So I ended up putting louvers in wrong after sending a photo of a couple in asking if correct and no response. Do not count on the directions nor the company to answer your questions. Spent over $ 15,000 I expected much better help and communication Finally I just gave up on them
Response from BON PERGOLAJun 24, 2026
Hi Art, Sorry about instruction that was given wrong in the beginning. And we will do our best to improve on it. Our grand retractable pergola simply is a very complicated system. This usually take much more times on assembly and planning as we stated on the product page. We are here ready to help when you are ready to finish the project properly. In the same time, we know we have been troubleshooting on text, call, and video call for multiple days. And before we reaching out again, we were waiting for your text reply to confirm if the louver direction was in the correct position before you move on. Sorry that you feel like you are alone through the process. And if you are still not done with the project, please let us know and we will continue walking through with you. 6/29/26: Talked to the customer and we align our installer to help on installation. 7/8/26: Installer was able to help the customer to finish this complex build. (customer was actually really close to finish himself already for this grand retractable pergola) BON Pergola Team
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Lear L.
Jun 13, 2026
An amazing Pergola system. Exceeding all expectations.
Product exceeded our expectations for quality, workmanship, functionality and is very appealing.
Response from BON PERGOLAJun 21, 2026
Hi Lear, Thank you for your review. Your project is such as fun custom pergola! Enjoy your pergola =)
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Gervan M.
Jun 13, 2026
Bon Pergola's CS is the finest
Bon Pergola's CS is the finest. as a contractor, it is essential for us to work with a company that supports their product. we had a product issue and after troubleshooting, they sent us the new part which resolved the issue. the Pergola is well constructed and worth the investment.
Response from BON PERGOLAJun 21, 2026
Hi Gervan, Doing our best as always. Thank you for your review. This tells us that we are on the right direction!
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J. B.
Jun 13, 2026
Enjoyed working with the Irvine team
Enjoyed working with the Irvine team. They were responsive and very accommodating when I visited the warehouse multiple times to view the display models. They helped me load my car with the parts once we decided to move forward. Their team assembled the shed in two hours and we're thrilled with the product.
Response from BON PERGOLAJun 21, 2026
Hi Jeff, Glad working with you as well. Enjoy your shed, we will be here when you need us.
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Anthonia
Jun 10, 2026
Great customer service Kimber’s team…
Great customer service Kimber’s team and super installer team Alex. Quality and excellent products. Wonderful warranty. We love everything about Bon pergola
Response from BON PERGOLAJun 11, 2026
Hi Anthonia, Thank you for your great review. And hope we can earn a 5 stars review instead of 4 stars! Enjoy your pergola!
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