Megan
Missing Freeze Dried Strawberries
I got the one time small bokksu. It's a very good box, but I was missing one component that was supposed to be in the box, which was in this case freeze dried strawberries. Edit: Bokksu was kind enough to point out that it was a sampling. I went back to the website to see the box description, and no where did it indicate the possibility I would not get everything described on the pamphlet. When people think of a sampling, they tend to think of sampling sizes. My suggestion would be to put a disclaimer in the product description. If it is on the site, it should be readily accessible in the product descriptions so expectations are clear and slight disappointment is not met. It was a small item that I am not truly concerned with, however I was disappointed that my expectations were not met and my experience was diminished based on this factor. Overall, this is an excellent box. Perhaps this feedback will assist bokksu in creating a better customer experience.
Response from Bokksu Snack BoxMar 15, 2017
Thank you for ordering Tasting Bokksu! However, I would like to kindly point out that as it is stated in the product description, Tasting Bokksu is a "sampling of most or all products each month", so it is not guaranteed that all products will be included in the small box as it is a sampling of our full-sized version, Classic Bokksu.

